Nicole Aeria Email and Phone Number
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Thirteen years of technology experience with a focus on solution delivery, technical product management, performance, integrations, web services, database solutions, and agile development. Three years of team management experience involving resource management, technical product management, and roadmap planning.Key skills: requirements analysis, solution architecting, project estimating and planning, design pattern development, process documentation, performance tuning, and delivering reliable elegant automated solutions to the business. I am well-versed in communicating with both technical and non-technical audiences. • Three years experience leading a team to create and maintain integration solutions• Five years experience with C# and API development• Eleven years of experience working with SQL based solutions using stored procedures, functions, views, SQL jobs, SSIS packages, and SSRS reports.• Experience with SQL, C#, Mulesoft, RESTful API's, Azure Service Bus, Postman, OData, Test-driven design, Agile framework, and JIRA.• Performing the role of Resource Manager, Lead Developer and Solution Architect
Servicenow
View- Website:
- servicenow.com
- Employees:
- 13421
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Senior Technical Program ManagerServicenow Sep 2022 - PresentSan Diego, California, United StatesIn my role as Senior Technical Program Manager at ServiceNow, I specialize in orchestrating programs aimed at resolving customer performance escalations. Collaborating with cross-functional teams, I analyze customer concerns and objectives to formulate strategic plans for pinpointing root causes or instilling confidence in upcoming changes. Employing creative methods, my team and I expedite the replication of production scenarios within a focused scope, ensuring swift and precise findings along with actionable recommendations.
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Technical ManagerZovio Dec 2021 - Sep 2022San Diego, California, United StatesI manage a team of five offshore contractors and provide resource management and roadmap planning for a team of ten developers. The technology my team covers includes custom .Net and php applications, Mulesoft integrations, Azure functions and logic apps, and mobile apps.● I work with our solutions architect and product managers to take in work, prioritize it, break it down intomanageable tasks, and assign resources to do the work. I also assist with any technical blocks, conduct code reviews, and help with vendor relationships.● I manage the deployment lifecycle, including gathering requirements, prioritizing initiatives, designing solutions, creating automated test suites, and backlog management for dozens of in-house applications. -
Senior Software DeveloperZovio Dec 2020 - Dec 2021San Diego, California, United StatesIn this position I was the lead developer on a team of contractors, working to create new and improve existing api's that deliver data for several integrated applications. We recently have focused heavily on delivering integrations between applications using .Net api's, Mulesoft, and Azure Service Bus technology.● My job duties included designing solutions that will be reusable and low maintenance, to deliver data and functionality that is reliable and performant. To do this I was often researching the technology we used, and creating quick proof of concept solutions.● I was responsible for taking business requests, then working with my team to create a solution following our agreed-upon design patterns, then breaking down the work for our contractors, doing code reviews as development work is checked-in, pushing our work through the change management process, and conducting post-deployment validation.
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Senior Database DeveloperZovio Apr 2019 - Dec 2020Greater San Diego Area● In this role my team was responsible for creating integration solutions for our new Salesforce implementation● My team worked together to design new integration solutions, using RESTful API's and reusable methods throughout to create a highly reliable, secure, and easy to troubleshoot integration framework.● I created SQL stored procedures to gather data from source applications, and new .Net solutions to call the stored procedures and publish messages to various service bus topics. I also helped to create the solutions that processed the service bus messages and sent the data to the downstream applications.● I helped to create metrics and monitoring solutions for each integration solution to ensure the data was reliably transferred between applications
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Database DeveloperBridgepoint Education Mar 2015 - Apr 2019Greater San Diego AreaIn this role I was mainly responsible for creating stored procedures, queries, SSIS jobs and SSRS reports that would deliver functionality requested by the business, often providing bulk update solutions or alternate ways to perform certain functions that were performing too slowly via the front end of the application.● As a Database Developer, my work was focused on SQL development, including designing, developing, testing, debugging and maintaining SQL based solutions. I also leveraged SSIS packages, Web API's, and SSRS reports within the solutions I created and maintained.● Participated in all phases of the software development life-cycle - requirements, architecture/design,implementation, testing, release, and maintenance of several enterprise software applications. -
Business Application Analyst IiiBridgepoint Education Jun 2013 - Mar 2015Greater San Diego AreaIn this role I was responsible for managing and implementing the application settings and configurations to align system functionality with business needs.● I worked closely with business stakeholders and project teams to assess requirements and introduce application features.● One of the main focuses of my job during this time was to socialize and spread system functionality options and features to improve efficiency and save time across business departments
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Business Application Analyst IiBridgepoint Education Oct 2011 - Jun 2013Greater San Diego AreaAs a Business Application Analyst II I troubleshoot production issues reported by business users, focusing on problem solving and documentation. I work a queue of help tickets and resolve problems by using test environments and running SQL traces. I act as system administrator of the CampusVue, Microsoft Dynamics GP, and Open Text applications.
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Application AdministratorBridgepoint Education Apr 2010 - Oct 2011Greater San Diego AreaThis position involved resolving end user help desk requests, advanced administration of several applications, and assigned projects.As an Application Administrator I worked closely with Systems Administrators, Database Administrators, Database Developers, Application Super Users, Business Analysts and, End Users in configuration and troubleshooting the CampusVue student information system, Microsoft Dynamics GP accounting software, and Open Text content management application.
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Matriculation CoordinatorAshford University Aug 2009 - Apr 2010Greater San Diego AreaMatriculation Coordinators at Ashford University are responsible for completing evaluations of prospective student previous college coursework for applicability into a program of interest and validating and qualifying student applications for admission into their desired program. -
Disability Services SpecialistNebraska Department Of Health And Human Services Feb 2005 - Jul 2009Grand Island, NebraskaJob duties included quality assurance, regulation enforcement, and data tracking/utilization. I reviewed client service plans specifically for regulation compliance as well as overall quality, and made recommendations for improvement. I tracked the collection of a variety of data, then aggregated and summarized that data regularly using SPSS and Crystal Reports. I participated on a state-wide committee to improve quality assurance activities by analyzing data and reviewing local reports on quality indicators, then developing forms and tools for front-line staff in order to increase efficiency. -
QmrpHome Of Guiding Hands Dec 2003 - Feb 2005Greater San Diego AreaJob duties as a QMRP included staff training and supervision, management of two residential facilities for adults with developmental disabilities, and developing plans of correction for the residential service based on annual licensing surveys. -
Residential Service TechnicianHome Of Guiding Hands Jul 1999 - Dec 2003Greater San Diego AreaResidential Service Technician duties included assisting adults with Developmental Disabilities in all daily activities, from personal care to accessing the community and managing budgets. I was the lead staff on duty for several of these years, providing direction and assistance to co-workers.
Nicole Aeria Skills
Frequently Asked Questions about Nicole Aeria
What company does Nicole Aeria work for?
Nicole Aeria works for Servicenow
What is Nicole Aeria's role at the current company?
Nicole Aeria's current role is Senior Technical Program Manager at ServiceNow.
What is Nicole Aeria's email address?
Nicole Aeria's email address is ni****@****ail.com
What is Nicole Aeria's direct phone number?
Nicole Aeria's direct phone number is +161930*****
What schools did Nicole Aeria attend?
Nicole Aeria attended Ucsd.
What are some of Nicole Aeria's interests?
Nicole Aeria has interest in Science And Technology, Education.
What skills is Nicole Aeria known for?
Nicole Aeria has skills like Staff Development, Microsoft Sql Server, Business Process, Databases, Quality Assurance, Training, Troubleshooting, System Administration, Business Analysis, Cross Functional Team Leadership, Data Analysis, Management.
Who are Nicole Aeria's colleagues?
Nicole Aeria's colleagues are Gabrielle Ruby, Susan Howard, Ciarán Mcdermott, Manoj Yadav, Naveen Kumar, Guio Lima, Richard Maldonado.
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