Providing collaborative solutions to both public and private sectors, specializing in program development and implementation of vehicle electrification and UAV infrastructure inspection initiatives leveraging complimentary utility-based programs and cross-channel partnerships.Areas of expertise include the development of new-to-market technology implementation, program design and workflow development, cross-functional workshop facilitation, strategic market positioning, program health assessment, client-centric process improvement, change management, outreach and sales strategy development, internal and external training facilitation, and turnkey customer onboarding engagement solutions.

Sales and implementation of projects across various disciplines. Key initiatives include collaboration with sales and technical teams to identify opportunities and develop needs based solutions including network infrastructure, wireless solutions and mobile applications. Key responsibilities include managing project lifecycle from initiation through completion, ensuring scope, schedule, quality and customer satisfaction are achieved. Provide leadership to project team resources to ensure clear communication and partnerships with technical teams to understand business processes and workflows. Incorporating effective cross channel communication techniques and follow through establishing both reliability and committment to develop long term partnerships.

Responsible for development and implementation of marketing strategy for public sector consumer benefits spanning local government, higher education and k-12 demographics. Responsible for design and execution of marketing strategies to increase both marketing penetration and revenue growth for current $325 million annual revenue account module. Responsible for identifying key trends, customer purchase consideration factors, and leveraging industry knowledge in order to identify both sales and marketing opportunities. Develop strategic initiatives including multi-channel employee engagement, cultivate stategic partnerships with local internal and external leadership teams to increase program awareness while helping to improve overall customer experience. Utilize multiple integrated marketing platforms to improve program and product awareness. Maintain increased focus on customer experience to influence brand perception, consumer loyalty.and create long term brand advocates.

Responsible for managing the growth of sales productivity in the San Diego indirect mobility sales channel. Responsibilities included analyzing back end and customer facing sales process to identify areas of opportunity and growth. Created and implemented streamlined sales processes to improve overall consumer experience within indirect retail space. Analyzed reporting resources to track and monitor sales performance, redirect sales strategies as needed to exceed sales goals and service metrics. Responsible for development and implementation of product and sales training while analyzing overall effectiveness of training programs to drive desired metrics. Establish mentorship programs for indirect reports to cultivate engagement with continued growth and development. Manage relationships with external account leadership to ensure collaborative efforts to attain both sales and service goals. Implementation and development of indirect event sales teams responsible for staffing and execution of community events to help drive brand awareness, while influencing purchase consideration.

Responsible for sales growth within assigned accounts for wireless and wireline product offerings. Developed key relationships with external partners to influence and help develop sales training processes. Developed and implemented sales and services trainings to deliver desired sales results maintaining focus on the customer experience. Responsible for assessments of local competitive marketplace, tracking and reporting sales activities. Demonstrated ability to successfully course correct sales strategy due to shifts in consumer purchase patterns.

Accountable for development of marketing strategy for product launch, market penetration and sales growth for U-verse consumer services in North San Diego Market. Effectively manage channel related costs to ensure return on investment and improve sales margins. Coordination and execution of sales events to drive product and brand awareness within localized communities. Development of relationships with local businesses, property management, community leaders to utilize multiple platforms to increase marketing scope and product penetration. Train and manage team of sales representatives to effectively market services and achieve sales goals in designated markets.

Managed and developed sales and service team within complex customer care center. Lead one on one coaching with team members to create personal development programs and collaborate on improving overall work environment. Responsible for analysis and tracking of individual sales results and efficiencies, with developmental coaching and documentation of performance improvement plans. Responsible for training and implementation of new sales practices, product knowledge, and improvement of customer experience.

Responsible for providing service and technical support to complex care center sales teams. Resolved escalated complaints regarding service, installation or billing of products and services. Identified key deficiencies in service processes and helped implement sales and service trainings to leadership teams to improve overall sales and service performance. Identified key system disconnects impacting team member efficiencies and developed strategy for resolution and initiated deployment. Partnered with leadership teams to provide anecdotal feedback on sales processes and collaborated on implementation of improvement strategies.