Nicole Aidney Email & Phone Number

Suva, Central, Fiji

• Provided L2 Helpdesk support to staff across New Zealand, Singapore, Fiji, and other Pacific Islands.
• Managed coordination at a local and international level where required.
• Worked with 3rd party providers to ensure seamless process delivery.
• Managed the resolution of application and system issues that arose across the business.
• Helped provide support to manage the helpdesk ticketing system and ensure that its list of queries and resolutions is kept up to date.

Fiji

• Provided 2nd-level support across the wider group of companies in both New Zealand and Fiji.* Managed the company HR and Payroll Software, as well as the Employee Self Service web portal for 350+ staff across multiple.
• Designed and created databases for internal company use, primarily for the companywide insurance claims database, acceleratice claims processing.
• Created technical documentation for new databases, and updated internal user manuals, and documentation for databases that were poorly documented, creating UML, and ERD diagrams to communicate and clarify the physical.
• Coordinatedinated and configured software upgrades/installations for third party database and applications.
• Worked with software vendors to coordinate the resolution of system problems.
• Researched, tested, and recommended 3rd party software solutions, to achieve improved architectural performance while controlling the costs of IT operations across the enterprise.

Suva

• Served as Database Administrator for the companies central Financial and Freight Forwarding software FPac, then CargoWise EDI, the company’s central application that looked after the financial and transportation.
• Enhanced users’ understanding of database systems by conducting pre-implementation workshops, delivering group and individual training sessions.
• Liaised with the vendors of FPac/CargoWise EDI if and when there were problems, to rectify issues quickly.
• Provided 1st and 2nd level helpdesk support to staff of the company as and when needed.Key Projects:
• Developed in-house database to record and track company insurance claims covering the areas of missing/damaged client cargo, vehicle acidents and employee medical claims.
• Involved in the migration from Fpac to Cargowise EDI to ensure a smooth transition between the two applications for the employees of the company issues.

Christchurch, New Zealand

• Tutored students one on one and in small groups, and helped students understand material in various Basic/Intermediate computer classes such as Advanced Microsoft Office, MYOB and Database Design.
• Evaluated students' study skills and helped students in developing better personal study skills for their ongoing studies.
• Helped look after the Christchurch Polytechnic Library computer lab, and helping support students and with any computer issues they had.
• Liaised with and helped librarians with any problems they encountered while helping library patrons with any computer issues that they had in the greater library facilities.
• Positive instructor referral for courses being tutored.

Christchurch, New Zealand

• Liaised directly with the client to establish project scope and project time lines.
• Developed the overall navigational schemes, site flow and general web page functionality based on the customers requirements.
• Ensured accuracy of website content by thoroughly editing and cross checking all website content before publishing.
• Performed routine updates, upgrades and overall maintenance of the organizational website.
• Trained additional website administrators on adding and updating content through the content management system.

Bachelor Of Arts (B.A.)

Diploma, Library And Information Science, 3.7 Gpa

Graduate Diploma, Information And Communication Technologies

Education record