Contract work focusing on improving employee retention, increasing employee morale, full cycle recruiting, and writing training manuals. Collaborate with HR departments on increasing employee productivity, customer service, and communication. Offering solutions and resolving issues within organization to improve overall infrastructure. Identifying and assessing situations for compliance and policy and making recommendations.

Providing professional gift wrapping year round! I’ve been professionally gift wrapping for nearly 20 years & have had so many requests that I decided to finally launch my business.

Specializing in outdoor natural light photography, model portfolio, pageant headshots, business headshots, commercial/actor headshots, senior sessions, babies, kids, and more.www.nicolemariephotography.usUsing my technical expertise, creativity, and composition skills to produce and preserve images that visually tell a story or record an event. Market and advertise services to attract clients, analyze and decide how to compose a subject, use various photographic techniques and equipment, capture subjects in commercial-quality photographs, enhance the subject’s appearance with natural or artificial light, use photo enhancing software - Photoshop Elements, maintain a digital portfolio, maintain company website, and use social media to advertise and market.

Assess recruitment processes and strategies, develop new recruiting strategies, have hired over 60 employees with an 80% retention rate, and reduced number of open shifts from 30 to 6. Evaluate and rewrite job descriptions, phone screen forms, interview questions, and reference check forms for each position. Manage and execute recruiting strategy and process for the agency, including consulting with leadership on development of new positions, job analysis, developing compelling job advertisements to solicit qualified candidates for open positions, preparing structured behavioral interviewing questions, conducting telephone and in-person interviews, and making hiring recommendations based on applicant qualifications, position specifications, and fit. Assist in managing employee relations for over 200 employees. Manage full cycle recruitment process: post open positions and schedule/shift changes, communicate with candidates, maintain candidate database, communicate with hiring managers promptly regarding granting of shifts, full onboarding process: new hire paperwork, perform background checks, DMV checks, and other applicable verifications, scanning and filing of employee files, and I-9 verifications, train new hires on policies and procedures and how to use HRIS system, ensures Alvord-Taylor adheres to state and federal hiring requirements. Fully versed in Oregon employment laws. Manages and processes all FMLA/OFLA administration and coordinates with Payroll with employees on leave.

My daughter, Abigail, decided she wanted to start a non-profit charity as her Christmas present in 2014, so she could give back to the community. She founded her own organization: "Abby's Kids" and it was developed nearly overnight. She wanted to start with helping kids in need and noticed several areas where there was a void among the community. Abby's Kids mission is to: Be Kind. Be Compassionate. Be Giving.Most importantly, her desire was to encourage literacy and improve the reading level of students in K-5th grade. She is a strong reader, however noticed that her fellow classmates were not. She wanted to see this change. Therefore, the first project was to do her part in helping to eliminate illiteracy. This included providing books to children that otherwise could not afford them and encourage reading. The first goal was to raise $310 to provide reading books to a classroom of 30 kids and we were met this goal through GoFundMe within 24 hours. The organization has since raised nearly $1000 to distribute books to children in need that include the official Abby's Kids logo label inside every book.My job as the Co-Founder has been to ensure that Abby's Kids came to fruition and Abby's desire to assist others could be fostered. I administer the website, Facebook page, and other social media, as well as continuously work on fund development to become an official 501(c)(3) organization. I completed all necessary paperwork to become official in the State of Oregon as a charity.www.abbyskids.org

Responsible for candidate sourcing, evaluation and placement, supervisor relationship development, candidate support and development, and helping to achieve growth and success metrics.Recruiter: Candidate sourcing, evaluation and placement, employer relationship development, candidate support and development, and helping to achieve growth and success metrics. Conduct general administrative duties. Knowledge of Federal and State employment laws for Oregon. Collect and review resumes and applications from a variety of sources, determine suitability of the applicant, phone or text screening of potential candidates, and in-person interviews conducted. Create recruitment advertising via several social media platforms and recruiting sites. Tracking of employee referral program, employment verifications and reference checks on applicants, extending offers of employment, administer background checks and drug screenings for all applicants, maintain daily recruitment statistics, communicating daily recruitment updates, and facilitate new hire class orientation and communicates new hire training class to trainers. Human Resources Coordinator: manage personnel files, new hire file management, maintain databases and spreadsheets for all employees on site to provide on-going headcounts and attrition, and attend meetings regarding warning, corrective action and termination meetings. Attend regular HR meetings and help to resolve employee complaints/conflict resolution. Employee relations of over 200+ employees.

Provided office management services for the Housing, Health, and Wellness and Homeless Medical Recuperation sites. Administrative and accounts payable/receivable duties, organized and maintained filing systems, reporting, forms, managed fiscal concerns including the checkbook and paperwork that went to administration. Assisted Operations Manager with facility maintenance. Collaborate with other team members to ensure clients were taken care of. Scheduled housekeeping and maintenance services for both sites. Managed all payroll, personnel sites, daily bookkeeping duties, ordered supplies, data tracking for meeting grant requirements, liaison with CAHOOTS, and program representative for Health and Safety Committee for both sites. Created and maintained Google Sheets and used Quickbooks for expense/deposit tracking. Created training policy and procedural manual for position.

Knight Law School, Conflict and Dispute Resolution Masters Program. Perform administrative and office support activities for multiple staff members. Daily duties include answering telephone calls, receiving and directing visitors, scheduling, supply orders, word processing, creating spreadsheets and presentations, maintaining staff calendars and meeting schedules, and filing. Extensive use of software applications on a MAC system, Internet research, and providing strong communication skills are all key aspects of daily operations. Event Support: manage the logistics for CRES events such as commencement, orientation week, workshops and speaking events (e.g., catering, communications, set up) and manage the logistics for prospective student visits (e.g., create itinerary, schedule meetings, schedule class visits, tours). Career & Internship support: support Career & Internship Counselor by creating job lists through various mediums and creating weekly career and internship emails to be generated to students. Communications support: draft correspondence, memos, website content, and other materials; use Outlook, and other software programs to send mass email campaigns and monitor analytics; develop and send the CRES Weekly Update to students. CRES Program support: Student support – provide program information, referring to others as necessary; provide support and information to students as needed and manage CRES Lending Library - Admissions process: assist with student applications and files and collate documents and spreadsheets, as required, to support the admissions decision-making process. General Clerical Support: provide reception services; office organization and filing; assist in mailing materials; manage calendars, CRES meeting scheduling, conference room scheduling; conduct research and develop briefing documents and materials; make travel arrangements, including travel-related reimbursements; and process reimbursements for students and staff.

Assisted management and attorneys with daily operations of processing business within the debt collection law firm. Daily operations include faxing, imaging documents, emailing clients, using Word & Excel, handling bankruptcy notices, obtaining copies of court ordered judgments and sending to clients, updating consumer accounts, using industry related software (CollectMax) and other programs such as SCRA, Core, Filezilla, Ipswitch, Microsoft Office Suite, Dymo Label Creator, Lanchat, Adobe, Winzip, and LexiNexis, processing consumer mail, taking client phone calls, providing verification of debt to the consumer via mail when requested, handling consumer disputes, and coordinating with attorneys to ensure proper documentation is being processed for each account. Reduced accounts waiting for documents by 60% or more and streamlined additional client services processes.

To represent the company and its product line, maintain the high ethical standards and professional image as a leader in direct sales of quality fashion jewelry. Develop customers through marketing and trade events. I am a trusted and knowledgeable resource — one who will help them make their jewelry selections while maximizing their fashion dollar. Responsible for down line of advisors. Supervise success and conversion ratio to new starts. Received sales star awards.

A local Miss America program providing college scholarships to women ages 13-24. A non-profit college scholarship program. Hold local franchise agreement from the Miss Oregon Scholarship Program. Select responsible people and companies of good reputation to sponsor, promote, and finance the local pageant. Responsible for recruiting contestants to compete in the local program. Select all judges serving in the local pageant. Finalize all registration requirements and oversee the implementation of rules and regulations, and parent relations. Establish, direct, train and advise a volunteer board of directors. Set short-term and long-term recruitment and financial goals each year. Develop annual program book, competition forms, and appearance bookings. Represent the Program as a member of the Eugene Chamber of Commerce.

Consumer Sales for Royal Caribbean, Celebrity, & Azamara Cruise Lines. Responsible for utilizing sales techniques to close business and service direct guests. Managed their expectations through the entire process up until the time the guest sails. Met weekly revenue goals (varied), met daily metric goals (varied), and utilized Gold and Xcel standards on each call. Responsible for managing bookings and all pertinent information & payments. Utilized sound judgment through the sales quote and booking process. Built relationships and discovered what motivates the guest to buy. Related and responded to the guests concerns and desires. Utilized the sales process by using key sales techniques. Provided clear and precise communication with the guests about all details of their vacation. Displayed the highest degree of personal integrity. Took responsibility for personal growth, adherence to schedule and CVP objectives and goals. CVP Representative for Big Fun and Splash Committees. Began process to become a corporate trainer, but left company before process was complete.

Temporary staffing. Responsible for client and candidate development. Developed and grew my own client base by selling services for temporary, project and/or full-time staffing solutions. Made telephone sales calls and conducted in-person meetings with key managers and senior-level executives for the purpose of selling the services to prospective clients and building on existing client relationships. Negotiated bill rates and conversion fees with clients. Recruited top local financial professionals; interviewed and identified temporary, project and temporary to hire opportunities for these candidates. Provided ongoing and consistent contact with candidates while offering professional and value-added career guidance. Selected well-matched candidates to fulfill client job orders and maintained ongoing contact with clients and candidates currently on assignment to ensure both receive exceptional customer service. Resolved any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction. Uncovered additional opportunities through contact with candidates on assignment and clients to grow the business. Responsible for solidifying Accountemps’ presence in the local marketplace through consistent participation in networking organizations and events. Strategized with teammates and my manager to accomplish weekly business growth goals.

Self-employed and an employee of the company; commission based plus renewals and overwrite. Sales Manager for a team ranging from 1-30 agents and managers who directly reported to me. Responsible for recruiting and hiring new agents by conducting group and individual interviews, conducted all training, and employee development. Conducted additional recruitment through college career fairs at Oregon State University and the University of Oregon. Administered classroom and field training for new and veteran agents including prospecting, product knowledge, relationship building, closing and service. Coached, led, trained, and mentored agents on closing sales and cross sales opportunities. Demonstrated strong communication, leadership, and problem solving skills. Assessed, directed, and motivated others to achieve mutually agreed upon sales goals through written goal setting and annual business plan development. Created sales motivation for individuals through contests and awards, improving agent morale. Worked with management team to create branch policies and procedures to achieve increased revenue and retention. Proficient in all phases of organizing and coordinating projects and meeting deadlines. 2005 Coordinator for annual Forget Me Not Days, a fundraiser for The Alzheimer’s Association raising over $2000 in a two day project. 2004 Sales Manager of the Year (Branch level). 2004 Medicare Supplement Salesman of the Year. Qualified for National Sales Convention in 2006 (reaching Unit Agent Productivity Credit’s of $350,000). Earned Certified Long-Term Care Specialist designation (2005-2008).

Licensed in life and health in Oregon. Self-employed; commission based plus bonuses and renewals. Sold insurance to existing and new clients through prospecting, company provided leads, cold calls and referrals. Sold health, life and annuity insurance products to individuals. Helped clients determine their insurance needs and evaluate their current coverage. Collected premiums from policyholders and kept records of payments. Calculated and quoted premium rates for recommended policies. Called on policyholders to deliver and explain policy, to suggest additions and changes in insurance programs, and to make changes in beneficiaries. Recommended amount and type of coverage based on analysis of prospect's circumstances and needs. Mentored new agents during their first ninety days.

Operated a D-2 sized store (approximately $150,000 a week). Handled hiring, training, and development of teammates. Completed merchandising planograms. Supervised all cash control for the entire store. Supervised and motivated over 100 employees. Key holder responsible for opening and closing the store. Managed a full range of retail management responsibilities. Handled customer service complaints. Handled all donation and charity requests. Coordinated direct sales floor activities. Handled supplies ordering. Coordinated special promotions and events. Interacted with other leaders and corporate personnel at all levels. Assisted with loss prevention. Tracked and reported daily sales. Headed Customer Experience Board of Directors. Directly managed the Frontend, Maintenance, and Pricing Accuracy. Received All Around Teammate Award.

Provided excellent customer service. Participated in merchandising and markdowns. Answered phones for customer inquiries. Cashier. Demonstrated strong product knowledge. Used client book to keep track of sales. Developed displays. Promoted company credit card applications.

Provided excellent customer service. Participated in merchandising and markdowns. Answered phones for customer inquiries. Cashier. Demonstrated strong product knowledge. Motivated fellow sales associates.

Reviewed applicant’s resumes and applications for employment. Assisted department managers. Facilitated new programs. Fostered positive working relationships with sales associates. Corresponded with corporate headquarters. Recorded daily sales. Participated in markdowns. Managed and organized sales floor. Provided excellent customer service. Encouraged credit applications. Coached and mentored new employees. Implemented programs as necessary for completion and graduation from the internship program. The program was structured so there were assignments to complete each week. I managed The Cube, jewelry, accessories, swim and coats.

Receiving and entering customer telephone orders into the computer system. Demonstrated product knowledge of catalog items. Handled incoming telephone calls. Maintained customer database information. Excelled at up-sales and cross-sales. Received bonuses and awards frequently.

Greeting and seating customers. Answered phones. Provided daily cleaning requirements for the front end of the restaurant. Assisted servers. Participated in singing of required song for celebrations.

Admissions and Orientation - Completed data entry. Completed computer work. Organized filing and labeling folders. Assisting International admittance into the university.

Participated in merchandising and markdowns. Provided excellent customer service. Cashier. Assisted in stock duties. Worked in costume jewelry, customer service/gift wrap, better sportswear, juniors, intimate apparel, and young men’s. Received Selling Star for May 1999, January 2000, and April 2000.

Call center environment. Answered phones. Completed computer work. Conducted product research. Conducted upgrades of products for consumers.

Completed food preparation, bartending, delivery driver, washing dishes, and bussing tables. Received OLCC license. Employee of the month May 1996. Received company college scholarship.

Formerly the Red Lion Hotel. Internship: Answered phones, made hotel reservations, and set up large group functions.

Student Worker: Check processing, requisitions, processed purchase orders, filing, telephone use, fax machine, and copier use. Coordinated with bookkeeper to balance and keep track of all expenditures for the high school.