Nicole Alef Email & Phone Number

• Manage client implementation department staff• Manage client implementation process, procedures, and compliance• Manage client service special projects• Coordinate internal staff training and knowledge management• Conduct client system training and vendor coordination• Plan client service strategic initiatives and resource allocation• Consult with functional leaders on process alignment and improvement

West Bloomfield Township, Michigan, United States

• Provide studio and onsite still photography services to clients• Design, implement, and manage website and social media accounts• Edit, retouch, and deliver client photos• Manage studio and location lighting • Manage client bookings and logistics• Manage photography assistant contracts and activities• Coordinate exhibition placements• Manage editorial relationships and projects

• Founding manager of the Integrated Technology Services department• Managed Integrated Technology Services staff• Managed enterprise hardware procurement and provisioning program• Managed enterprise software/SaaS licensing, administration, permissions, and billing• Coordinated technology infrastructure maintenance and activities through Managed Service Provider• Managed technology vendor relationships and development efforts• Managed cybersecurity policies, training, responses, audits, and due diligence• Managed major technology projects including platform implementation and data migrations• Planned enterprise technology budgets, strategic initiatives, and resource allocation• Consulted with functional leaders on process alignment and improvement• Communicated with internal staff, clients, and vendors regarding technology

• Managed enterprise content management system (Atlassian Confluence) for the PEO Benefits Division• Wrote, produced, edited, and curated multi-media technical documentation and user material for systems, software, and processes• Managed and maintained all benefits related documentation and distribution systems• Analyzed department processes and consulted with managers on process improvements• Consulted on optimizing user experience for in-house and vendor software and web user interfaces• Coordinated field communications and training regarding system upgrades and changes

Remote

• Managed enterprise content management system (Atlassian Confluence) for Benefits Division• Wrote, produced, edited, and curated multi-media technical documentation and user material for systems, software, and processes• Managed and maintained all benefits related documentation and distribution systems• Analyzed department processes and consulted with managers on process improvements• Consulted on optimizing user experience for in-house and vendor software and web user interfaces• Coordinated field communications and training regarding system upgrades and changes• Served as Project Leader of the Standard Operating Procedures Development Committee• Served as core member of the Leadership Development Action Team

West Palm Beach, Fl

• Collaborated with software vendors and communicated system specifications and enhancement requests• Coordinated field communications and training regarding system upgrades and changes• Coordinated testing and implementation of systems upgrades and changes• Created technical documentation and user materials for systems and software• Managed and administered benefits software and databases, including setup and configuration• Served as the main point of contact and systems expert for end users• Troubleshooted system issues and coordinated resolution with IT or vendors

West Palm Beach, Fl

• Administered employee benefit programs for external PEO clients• Advised clients on employee benefits related issues• Designed and delivered internal benefits training• Processed HRIS transactions in Human Resources Pyramid

Remote

• Managed company social media profiles• Consulted on effective social media marketing tactics• Redesigned e-commerce website• Photographed products and advised on effective retail photographing techniques

West Palm Beach, Fl

• Developed policies and procedures• Researched employment law for practical application• Designed and administered e-learning modules and web-based surveys• Processed HRIS transaction in PeopleSoft• Managed employee resource library

Delray Beach, Fl

• Administered employee benefits including FMLA• Responded to workplace injuries and coordinated Worker’s Compensation insurance• Coordinated involuntary and voluntary employee terminations• Designed and administered training including HIPAA, Diversity, Ethics, and Orientation• Processed HRIS transactions in ADP• Administered performance management system• Responded to unemployment claims and conducted DEO hearings• Designed forms, postings, handouts, procedures, and tracking systems• Managed wage garnishments and medical support orders

Troy, Mi

• Designed and implemented Human Resources Department and processes• Conducted full-process recruitment including on-boarding and H1-B Visa facilitation• Administered employee benefits including FMLA• Conducted employee relations counseling• Coordinated PRN scheduling for 30 facilities• Advised executive management team on employment issues

Warren, Mi

• Administered employee benefits including FMLA• Processed HRIS transactions in Ceridian• Maintained employee health files in accordance with HIPAA regulations• Assisted with recruiting as needed

Troy, Mi

• Supervised and trained customer service staff• Managed inventory and purchasing• Reconciled daily cash intake and shipping ledgers

Detroit, Mi

• Instructed APA Writing Lab for undergraduates• Provided clerical assistance to Psychology Department Chair

Clinton Township, Mi

• Compiled, administered, and processed new hire packets• Shadowed various HR staff• Assisted with office tasks

Master Of Professional Writing, Web Content Development

Master Of Arts (Ma), Industrial And Organizational Psychology

Bachelor Of Arts (Ba), Counseling Psychology

Associate Of Science - As, Behavioral Sciences