Nicole Alston Email & Phone Number

Jacksonville, Florida, United States

Remote

Lead innovative enhancement initiatives for native internal applications that impact the quality of service offered by thousands of theme park, resort, and guest services employees dailyContribute to the maintenance and expansion of standardized design components and pattern libraries within our design system ensuring consistency and excellence across all visual and interactive elements of cast-facing applicationsCommunicate cross-functionally with developers, other designers… Show more Lead innovative enhancement initiatives for native internal applications that impact the quality of service offered by thousands of theme park, resort, and guest services employees dailyContribute to the maintenance and expansion of standardized design components and pattern libraries within our design system ensuring consistency and excellence across all visual and interactive elements of cast-facing applicationsCommunicate cross-functionally with developers, other designers, leadership, and product managers, to ensure the seamless integration of designsUtilize agile methodologies to streamline design processes by planning design sprints according to the timelines provided by the product team, and adapt quickly to changing project requirements Incorporate user feedback to enhance the Genie+ Basket experience within the Cast Payment Application to allow multiple entitlements to be added simultaneously, enhancing user convenienceApply user flow analysis to design the Main Entrance Pass Linking flow in Guest Service Suite, achieving 10.4k successful linkages since launch in October 2023, averaging 316 per weekRework the Guest Service Suite App’s 3rd top-used feature with an average of 26.7k uses in one week, the Merge Flow, to allow more intuitive and flexible steps to users while processing Guest account mergesOrganize and design complex data for the Validation System Administration users by designing a multi-select nested tree to ensure efficiency and reduce process times Show less

Remote

Collaborate with a team of designers to redesign a B2B landing page that aligns with the client’s marketing objectives to improve conversion ratesUse competitive analysis to ensure human resources and recruiting industry standards are accounted for as well as identify areas for improvement including scannability, simplifying complex ideas, and creating visually pleasing contentDefine user flows that focus on easily learning about the company, solutions being offered, and… Show more Collaborate with a team of designers to redesign a B2B landing page that aligns with the client’s marketing objectives to improve conversion ratesUse competitive analysis to ensure human resources and recruiting industry standards are accounted for as well as identify areas for improvement including scannability, simplifying complex ideas, and creating visually pleasing contentDefine user flows that focus on easily learning about the company, solutions being offered, and highlighting client testimonials among the most important flowsBuild low-fidelity wireframes applying content strategy and information architecture intuitivelyCreate and apply a Style Guide to seamlessly implement brand identity and foster consistency throughout the high-fidelity design iteration processKeep stakeholders informed throughout the design process to ensure clear communication and an unobstructed feedback loop from concept to developer handoff Show less

Remote

Mentor 100+ aspiring designers in the UX/UI Foundations bootcamp, providing hands-on feedbackGuide students to reliable resources for a deeper understanding of UX/UI topicsMentoring topics include: Site Maps, User Stories, Style Guide building, Usability Testing Research Plans and Scripts, and more

Remote

Utilize user research and brand guidelines to customize a redesign solution for the company's B2B/B2C landing page, reflecting a new and improved branding vision, and enhancing the overall user experience and brand perceptionConduct research to gain familiarity with the niche aquaponic and urban farming industryConceptualize four personas: Sustainable Grocery Shoppers, Educators, Farmers, and Chefs, based on provided solutions to ideate User Stories and User FlowsAnalyze… Show more Utilize user research and brand guidelines to customize a redesign solution for the company's B2B/B2C landing page, reflecting a new and improved branding vision, and enhancing the overall user experience and brand perceptionConduct research to gain familiarity with the niche aquaponic and urban farming industryConceptualize four personas: Sustainable Grocery Shoppers, Educators, Farmers, and Chefs, based on provided solutions to ideate User Stories and User FlowsAnalyze and prioritize user flows to develop a Site Map, encompassing all content sections and pages needed, including three different types of products and educational content for various usersBuild wireframes from highest to lowest priority flows to plan out content realistically by applying UX best practices in Information Architecture and Navigation before brandingOptimize branding kit assets by creating a style guide specifically for website use, defining an accessible color palette, and specifying size, weight, and application of text and buttonsMerge style guidelines and wireframes to provide the client with three final UI iterations, using the client's final choice as a reference to build all flows in high-fidelity Show less

Remote

Apply organizational skills to plan and conduct extensive analysis of foreign transcripts, ensuring graduation eligibility for over 2000 Dual Diploma graduates per yearCollaborate with academic departments to establish standardized guidelines for transcript evaluation, ensuring consistency, accuracy, and time efficiencyCommunicate with students, parents, educators, and guidance counselors to cross-functionally develop improvement plans for underperforming students, supporting… Show more Apply organizational skills to plan and conduct extensive analysis of foreign transcripts, ensuring graduation eligibility for over 2000 Dual Diploma graduates per yearCollaborate with academic departments to establish standardized guidelines for transcript evaluation, ensuring consistency, accuracy, and time efficiencyCommunicate with students, parents, educators, and guidance counselors to cross-functionally develop improvement plans for underperforming students, supporting graduate retentionPrioritize collaborative tasks, issuing certificates of participation, official transcripts, and recommendation letters on a case-by-case basisPresent department resources and assignments to the entire faculty, streamlining questions and requests to the appropriate team members Show less

Remote

Design a native C2C mobile application from concept to developer handoff, to assist the client in securing startup fundingConduct and analyze competitor research to identify opportunities for differentiation and user experience improvements in the financial application industrySketch innovative solutions for the main user flows, such as creating groups and splitting bills, based on creativity and market researchDevelop detailed wireframes for key sections and user flows,… Show more Design a native C2C mobile application from concept to developer handoff, to assist the client in securing startup fundingConduct and analyze competitor research to identify opportunities for differentiation and user experience improvements in the financial application industrySketch innovative solutions for the main user flows, such as creating groups and splitting bills, based on creativity and market researchDevelop detailed wireframes for key sections and user flows, including Home, Group management, Activity filtering, and bill splittingCreate a mood board and style guide to establish a positive, trustworthy, and intuitive look and feel for the appIterate high-fidelity designs based on user testing feedback to ensure optimal versions are delivered to the clientCompile comprehensive developer documentation, including components, measurements, variations, and visual assets used in the designs Show less

Jacksonville, Florida, United States

Launch and manage a thriving small business blending creativity and innovation with strategic entrepreneurship, specializing in transforming plain terracotta pots into vibrant, durable designsOrchestrate comprehensive business operations encompassing strategic planning, marketing initiatives, expansive networking efforts, meticulous budget management, and efficient schedulingCurate and lead engaging "Paint Your Own Pot" workshops, fostering community engagement and brand loyalty… Show more Launch and manage a thriving small business blending creativity and innovation with strategic entrepreneurship, specializing in transforming plain terracotta pots into vibrant, durable designsOrchestrate comprehensive business operations encompassing strategic planning, marketing initiatives, expansive networking efforts, meticulous budget management, and efficient schedulingCurate and lead engaging "Paint Your Own Pot" workshops, fostering community engagement and brand loyalty while providing hands-on artistic experiences for participants of all skill levels Show less

Middleburg, Fl

Coordinate service technicians and warehouse personnel to ensure timely provision of service and repairs Verify insurance/funding eligibility and benefits, communicate to customers their financial responsibilityConduct user interviews and feedback sessions to understand the unique needs and challenges of clients requiring mobility solutionsExecute user-centric processes and tools to streamline service coordination, ensuring timely delivery and exceptional customer… Show more Coordinate service technicians and warehouse personnel to ensure timely provision of service and repairs Verify insurance/funding eligibility and benefits, communicate to customers their financial responsibilityConduct user interviews and feedback sessions to understand the unique needs and challenges of clients requiring mobility solutionsExecute user-centric processes and tools to streamline service coordination, ensuring timely delivery and exceptional customer satisfaction Show less

Green Cove Springs, Fl

Enable accessibility of class materials for non-native English speakers, enhancing comprehension and usability for diverse linguistic and cultural backgroundsCollaborate with counselors and educators to tailor ESL programs, employing user-centric design methodologies to cater to the unique learning modalities of individual students

Fleming Island, Fl

Facilitate guided tours to understand guest and prospective member needs, ensuring a personalized and intuitive onboardingEncourage community engagement by nurturing meaningful connections among members and promoting a sense of belonging within the YMCA ecosystem

Buenos Aires, Argentina

Spearhead Customer Experience Operations, employing all physical and digital channels of communication strategies including in-person, chat, email, and phone interactionsConduct comprehensive analysis of domestic fulfillment processes, swiftly identifying and rectifying shipment delays or discrepancies to enhance customer satisfaction and streamline operationsRevitalize and maintain the Online Customer Help Center, employing UX design standards to enhance usability… Show more Spearhead Customer Experience Operations, employing all physical and digital channels of communication strategies including in-person, chat, email, and phone interactionsConduct comprehensive analysis of domestic fulfillment processes, swiftly identifying and rectifying shipment delays or discrepancies to enhance customer satisfaction and streamline operationsRevitalize and maintain the Online Customer Help Center, employing UX design standards to enhance usability, accessibility, and responsiveness to customer needs Show less

Buenos Aires, Argentina

Deliver frontline technical support to a global network of PAREXEL employees, prioritizing user-centric assistance to enhance their digital experienceUtilize UX-oriented diagnostic approaches to identify, troubleshoot, and resolve or escalate staff issues reported through tickets or inbound calls, ensuring swift resolution and minimal disruption to workflow