Schedule staff for clients' needs for an at home caregiver Answer phones Verify caregiver clock in and out On call scheduling for call off staff on weeknights and weekends Handles call off or no-show staff Reschedule clients for VA holidays and Update VA Authorizations Constant contact with both clients and caregivers Note system in regard to any changes cancellations and in regard to incoming and outgoing calls and what was done

Administrative Assistant to the Nursing Home Administrator and Director of NursingNotary Public for Skilled Nursing, Independent Living and Assisted Living staff and residentsStaffing Coordinator and Scheduling Answered office phone and sat in for receptionist when neededAssistant to HR with vaccination verification and filing, Vaccination data Entry in CIISAssisting Corporate with Staffing Invoices, Logging agency Hours and Scheduling staff for the facility.Entering new staff into the OnShift system for schedule access and educating them on how to access and use the appEntering new staff into the time clock and educating them on how to punch in and out for shifts.Worked with multiple agencys on Staffing builing with Agency CNA's, LPN's and RN'sAssisted with Social Services Dept and unit managers with relaying resident grievances and requestsAssisted transportation with resident doctors appointmentsUpdated BIPPA with daily censusAided the Assisted Living and Independent Living manager with her invoces and expense report.

Answered phones and distributed callsProcessed all incoming and outgoing mailGreeted guests Created company badgesSet up and broke down for meetings including zoom meetingsKept office cleaned and stockedRandom Projects as neededAided Corporate Compliance Officer with spread sheets and projectsAssisted the company owner with tasks and neededOrdered gifts and flowers for staff in regards to new hires, birthday's and anniversariesCreated employee files for human resourcesManaged badges and mail for 34 facilitiesDistributed company compliance callsOrdered supplies as neededMaintained office cleanlinessAided office manager in licensing for facilitiesKept track of all staff vaccinations for corporate office and facilities as well as logs for COVID test resultsAided in contract uploadingManaged expense reportAssisted in vendor interactionsAided various departments on small tasksAssisted in seasonal holiday decoratingAided corporate office with Family to Family food donations for staff in needAided in organizing holiday parties, vendor gifts, holiday cards and company events

Answered phonesProcessed MailGreeted guestsCreated company badgesSet up and broke down for meetingsKept office cleaned and stockedDid projects as neededCreated employee files for human resourcesManaged badges and mail for 34 facilitiesDistributed company compliance callsOrdered supplies as needed

Trained in TRID and Reg Z policy and standards.Worked with Freddie Mac and Fannie Mae guidelines in order to ensure loans met necessary qualifications.Worked on files using bank guidelines that make the bank compliant with the Bank Secrecy Act (BSA)Audited files in regards to missing documents and information discrepancies.Processed paperwork for closed loans to ensure all documents were received and correct.Contacted Bank Officers & Title Company Representatives for any missing or inaccurate information.Worked mainly on Secondary Market Loans ensuring that all documents were completed and correct following investor Freddie Mac and Fannie Mae guidelines.Worked with the secondary Market Underwriting team to ensure that all necessary documents were sent out to ensure that all documents are received for the investors. Ensured that all daily loans that came in were accounted for and that all the necessary closing final documents were received for review. Bar-coded various loans to be imaged and uploaded into the imaging system for storage. Bar-coded various documents including title company, internal and attorney documents for loans through the general mail box.

Checked Mortgage Portfolio loans and other loans for missing documents and contacted branch officer requesting any missing or incomplete information.Sorted Mail.Located all incoming and outgoing files.Prepared and Bar-coded files for construction draw loans to be imaged in to a computer system for storage.

Medicare compliance analyst for insurance companies. Making sure any money owed to Medicare by an insurance company is reimbursed to them in regards to accidents that take place.Maintained both incoming & outgoing phones calls from Insurance Agents, Medicare beneficiaries and Medicare in regards to claims filed.Collect incoming claimant demographics regarding claims filed with Insurance and Medicare.Process incoming & outgoing mail containing sensitive claimant information. Worked extensively with Medicare both verbally & online regarding claims & needed documentation. Utilized spreadsheets on referrals, diagnosis codes and pending files.

Fraud Investigations within Verizon Wireless. Order processing and documentation verification.Took incoming calls from Verizon customers claiming fraud on their active accounts & new accounts attempting to be started.Processed new & existing customer orders to verify no fraud.Investigated claims of fraud & documents requested to identify possible fraud including handling documents such as police reports, proof of address, and proof of income.

3rd Party fraud investigations. Verifying information and treatment for Workers Compensation, Auto Accident and Liability Insurances. I verified treatment under names dob socials and any alias' used. I verified treatment prior to claim. I did multiple checks for Hospitals, Doctors Offices, Neurology Clinics, Orthopedics, Chiropractic, OBGYN, Dental, Plastic Surgery, Pharmacy, Mail Order Pharmacy, X-Ray, General Surgery Checks. Working mostly as a 3rd party investigator with Pinnacol, Fireman's Fund, Travelers, and Various other insurances. While still abiding by HIPPA guidelines.

Responsible for gathering and coordinating all data and information required for billing Blue Cross Blue Shield. As well as handling customer issues.

Answered Phones, Scheduled Appointments, Registered Patients, Collected Copays and Payments, Collected Insurance Information, Kept Front Office Organized and Clean, Ordered Supplies, Sorted Mail, computer typing, Word Processing, Strong Written and Verbal Communication Skills, HIPAA Certified, Computer Programs Microsoft Excel, Shorthand, Phone Etiquette, Data Entry, 10 Key, Microsoft Office Powerpoint, People Skills, Team Player, Office Equipment, Microsoft Outlook, MICROSOFT WORD, Microsoft Office Excel

Took payments on outstanding medical debtSpoke to banks to confirm customer accountsResearch to find current information of debtors using internet and Lexis NexisMake outgoing calls and took incoming calls from debtors and attorneys to collect outstanding debt

Updated patient accounts information with correct address informationChecked Medicaid and Medicare EligibilityPosted correct insurance information on patient's account for correct billingAdjusted incorrect balances on patient's account for correct billing purposesPhone contact with patient's in regards to demographicsAided in secondary billingBilled and updated insurance using Medicaid/Medicare webportal