Nicole Panday Email & Phone Number

London, Ontario, Canada

- Manage and maintain the design system to sustain consistency across Voice brand products- Plan and facilitate design sprints in collaboration with other departments that may be involved- Design intuitive digital experiences and prototypes ready for to be tested through user testing. Attend and assist in interviewing usability sessions- Ensure that high-fidelity designs are ready and accurate for developers. Articulate design decisions to stakeholders and other departments. Review the Product Requirements Document for each project.

London, Ontario, Canada

- Work closely with the product team and developers to improve core product features and user experience- Plan and facilitate design sprints to understand the problem space and identify pain points before sketching solutions- Design and iterate on low to hi-fidelity mockups and create prototypes for user testing Improved conversion on multiple projects and helped add value to the Voices web app for both clients and talent

- Worked with co-op student developers to create a net-new internal team data log application for iOS- Designed and presented web app mockups to developers and stakeholders - Conducted research and translated findings into tangible solutions - Created a design system in Figma to create consistent design patterns

Toronto, Ontario, Canada

Toronto, Ontario, Canada

- Assisted with reviewing and optimizing current UX designs based on feedback and testing from pilot users- Assisted with the design of the virtual care platform - Designed high-fidelity website wireframes and email templates

Beijing, China

- Taught children ages 5 to 14 to develop their English language skills via the full English immersion Vipkid online platform- Provided feedback about student's progress and skill level consistently after each lesson- Administrated formal testing for students' skill level assessments regarding English speaking, reading, listening, and grammar- Completed troubleshooting and resolving technical issues to provide a seamless customer experience- Created an online classroom environment to foster learning and inspiration for young students

Madrid, Spain

- Teacher and conversational assistant in lessons for groups and individuals aged 3 to 14 years old- Corrected exams, assignments and exercises to enhance English Language skills - Prepared cultural lessons focused on the English-Canadian lifestyle- Represented Canadian and English-speaking culture to an accurate and educational degree in order to captivate and encourage young Spanish speakers to further develop their bilingual language skills

Niagara Falls, Ontario

- Served and bartended in a fine dining setting at a boutique hotel location- Trained other servers on guest service expectations and restaurant protocols- Adhered to proper credit, room charge, and cash handling policies and procedures for both Canadian and American currency- Addressed guest requests and concerns- Served for large tour group breakfasts, a la carte breakfast/lunch, and banquet events, corporate and weddings

The Watermark Restaurant

- Delivered the onset for an exceptional guest experience by welcoming guests- Served and bartended in a fine dining setting- Organized guest seating and floor plans - Made and received phone calls regarding restaurant reservations - Adhered to proper credit, room charge, and cash handling policies and procedures for both Canadian and American currency- Addressed guest requests and concerns- Demonstrated the Hilton brand values and standards

St. Catharines, Ontario, Canada

Completed an Independent Research Course in Psychology on Examining social judgements, facial structure, and sexual orientation at the McCormick Laboratory in the summer of 2015.Tasks included:- Recruiting student participants for studies on psychology research- Assisting with conducting study procedures, and recording statistical data- Training other students on operating the Brocku-Sona system

Orlando, Florida Area

- Intern in the Operations, and Food & Beverage departments at Epcot Theme Park- Assisted in the operations of attractions to efficiently process 2000 guests per hour at Journey Into Imagination, Epcot Character Spot and Captain EO- Adressed guest requests and concerns- Assisted guests with MyMagic+, FastPass+, PhotoPass and all other attraction-based needs to help guests efficiently plan and execute their vacation and daily calendar - Served as an outdoor food & beverage vendor, as well as assisting with food preparation and delivery throughout the park- Adhered to proper credit and cash handling policies and procedures - Trained in MATRA and FP+ to extend eligibility to work at any merchandise location*Exchange Student Program at University of Florida (see Education) www.waltdisneyworld.com

Sheraton On The Falls

- Performed a variety of activities to ensure sanitary, safe and attractive conditions of public and service areas of the hotel- Welcomed guests with a positive and hospitable attitude- Ensured that guests' rooms were presentable to the Sheraton brand standard - Addressed guest requests and concerns

Welland, On

- Supervised children for an extended period of time- Assisted in managing art activities for children - Helped organize and maintain a safe and clean work environment - Designed and created large mural paintings in the studio space

Niagara'S Fury, Table Rock Centre

- Provided visitors to the Niagara Region with ample information on attractions and tourism services- Completed sales of merchandise, and attraction tickets & packages - Adhered to proper credit and cash handling policies and procedures - Attended to the Niagara's Fury movie stimulation attraction - Communicated with customers from all backgrounds

Ontario Graduate Certificate, User Experience (Ux) Design

Bachelor’S Degree, Psychology Major And Tourism Studies Minor

Activities and Societies: Food Culture Club, UNICEF, English Conversation Partner for International StudentsCompleted an Independent.

Study Abroad Experience, U.S. Resort And Destination Management

International Study Abroad Student at the College of Health & Human Performance Internship Program with Walt Disney World® Resort