Nicole Daniels Email & Phone Number

United States

Raleigh, North Carolina, Us

Tualatin, Oregon, Us

Richardson, Texas, Us

Richardson, Texas, Us

New York, Ny, Us

Tampa, Florida, Us

Manage team of eight software analysts for new project implementation and system support. Oversee provision of projects for company vision. Led development of new system enhancements across our operations team. • Decreased support tickets 70% by implementing improved support procedures.• Spearheaded efforts that reduced response times, closing percentages, and customer satisfaction through new operational policies. • Achieved weekly team goals by re-structuring roles and responsibilities through cross training initiatives. • Created and implemented innovative monthly bonus structure.• Streamlined bi-weekly projects with vendors to enhance current and new product acquisitions. • Implemented changes made by company regarding compliance procedures.

Tampa, Florida, Us

Managed property applications for 103 communities in the Southeastern U.S region. Supported 500+ associates. Developed procedures to advance operations. Skilled in identifying root cause of issues and translating difficult processes into clear, understandable steps.• Partnered with regional management groups to solve common concerns, improve processes and overall efficiency. Ensuring adherence to all regulations, policies and operational procedures.• Supported entire portfolio of 32,629 units in eight different states.• Facilitated training for improved system developments.• Increased preferred reporting growth 25% by conducting training webinars.• Reduced system support tickets 40% by developing and implementing materials and standardizing company policies.• Maintained all compliance for all on-site team members regarding local, state and business regulations.

Tampa, Florida, Us

Liaison between customers, vendors and property manager. Managed all customer financial records. • Reduced property’s delinquency 25% by restructuring collection policies. • Streamlined vendor process which increased proper purchase orders and timely payments. • Developed and implemented new file auditing process which resulted in: o Decreased compliance errors o Increased employees’ bonus payouts• Organized all accounting needs: prepared, reviewed, and closed financial records monthly.• Generated innovative ideas in collaboration with regional management that increased team engagement and performance.

New York, Ny, Us

Highlands Ranch, Colorado, Us

Built rapport with customers across our organizational spectrum. Applied strong work ethic by actively listening to customers’ needs to identify options that delivered a solution. • Collaborate with team to increase overall occupancy.• Leveraged as Leasing Subject Matter Expert o Traveled to properties in distress to help leasing teams achieve better performance.• Received Best of the Best Award for ranking one of the top two sales candidates in SE region. • Developed enhanced marketing strategies to ensure company goals were achieved.