Nicole Bedolla Email & Phone Number

Douglas, Az

As a CBP Technician I was in charge of supporting Customs and Border Protection Officers who are responsible for managing and securing our nation’s borders. I became a vital part of the Mission Support team who was always willing to step in and assist when needed. As a CBP Technician I assigned property, handled on-boarding inquiries, organized system access, and coordinated travel needs. I maintained, managed, and updated property records in SAP as a Local Property Officer (LPO). I identified trends and pat-terns with ongoing overtime and payroll issues and escalated to the Tucson Field Office. I established and maintained relationships within the Tucson Field Office in order to stay up-to-date with the most current administrative policies and procedural requirements. I developed databases and spreadsheets in order to track data and improve and/or create processes which allow better tracking and coordination of administrative requirements. I read and researched technical requirements in order to compile and compose re-ports to complete self-inspections. I assisted Officers and staff with routine administrative matters such as: payroll, travel, benefits, supply requests, on-boarding, property, cash register, trouble tickets, fleet, travel cards, and name changes.

Sierra Vista, Az

As a Teacher’s Aide for a traditional preschool I designed and set-up educational centers based on early education research. I supervised children during class activities and playtime in order to ensure and fun and safe learning environment

Sierra Vista, Az

As the Office Manager I oversaw submission and maintenance of student records. I identified a need for better organization of records, therefore, utilized Microsoft Excel and Access to build spreadsheets and databases, which helped to better manage student’s admission and medical records. I participated in board meetings to plan and implement policy changes and manage expenditures. I helped with student admission, teacher recruitment, and administration of the school. I researched state guidelines pertaining to admission, vaccination, and general standards in order to ensure compliance.

Remote

As a Metrics Analyst I utilized Microsoft Access to produce complex databases, and Microsoft Excel to create computations, measurements, and tables; in order to calculate new performance requirements. I performed ad-hoc analyses utilizing custom data-bases and spreadsheets in order to identify the root cause of missed service level agreements. I then used these analyses in order to present reports to upper-level management. I also developed and produced daily, weekly, and monthly analyses using large feeds of data, while summarizing and making conclusions and recommendations to management. I teamed with others to enhance existing service request processes in order to meet and/or exceed SLAs (Service Level Agreements). I excel at re-prioritizing workload in order to handle new and incoming requests and/or priorities while working independently with no supervisor direction.

Remote

As Service Delivery Coordinator I was in charge of leading meetings to oversee workflow of a large team of system analysts and on-site operations in order to manage service requests and direct priorities to meet multiple deadlines. I collaborated with clients, management, and system analysts in order to develop and maintain strong relationships. I was able to build a network of contacts to draw on resources and receive guidance when required. During my daily tasks I prioritized, and distributed incoming service requests and incidents using Remedy, MyServices, and HP Service Manager. I managed service requests and incidents by tracking and logging client requests, system analyst activity, touch labor, progress, and closure statistics. I actively participated in client meetings, reviewing open and upcoming requests to improve client satisfaction. In addition, I trained and advised new and current team members on cur-rent guidelines and practices.

Huntington Beach, Ca

As a Computer Operator I worked on site in order to support the technical team in the troubleshooting of system failures. I also per-formed tape maintenance by working with outside vendors in order to store and archive tapes off-site. I performed on-site touch labor and aided in the decommission and redeployment of servers while collaborating with remote system analysts.

Remote

Cypress, Ca

While working at Costco as a cashier I followed instructions and completed tasks without supervision. I exceled in customer satisfaction while maintaining an efficiency and expediency that was unmatched. I would quickly try to address any member complaints by trying to resolve problems before involving management. During my time at the warehouse I cross-trained in multiple departments in order to support any staffing needs that would arise.

Buena Park, Ca