Pragmatic, insightful, simplifier of the complex with a track record of progressive leadership experience in technology / innovation-forward operations in globally renowned integrated advertising agencies. As a critical thinker, creative problem solver, and “fixer,” I possess an innate ability to improve agency operations, implement work management systems, and optimize project and resource management processes, increasing productivity, profitability, and client satisfaction. I thrive as an effective communicator and collaborator with success in streamlining processes, establishing innovative, scalable workflow systems, building, and leading inclusive high-performance teams, and operationalizing internal creative/digital capabilities by conveying clear strategic vision and roadmaps in dynamic, rapidly evolving environments.Career Highlights:* Selected, designed, rolled out, and drove adoption and evolution of workflow automation software platform for EnergyBBDO, Adobe Workfront. Enabled efficient resource management, work planning/forecasting, asset delivery tracking, and insightful reporting via the use of automated reports and dashboards.* Achieved 66% YoY reduction in freelance spend, increased ability to make data-informed strategic hiring decisions, and optimized employee utilization for Energy BBDO.* Reimagined and expanded integrated Project Management discipline for Energy BBDO. Created and led the rollout of agency delivery and tracking processes connecting Account, Project Management, and Finance and enabling increased efficiency, transparency, and data-informed decision-making. * Led operationalization and monetization of new agency capabilities creating pricing models, benchmarks, annual staff plans, estimates, retainers, recruitment strategies, and delivery processes while achieving profit margins.Specialties: Strategic Planning & Execution • Digital Experience Excellence • Operations Streamlining & Turnaround • Leadership & Team Building • Creative Agency Operations • Digital Systems & Tools • DX Design Strategy & Vision • Workflow Planning & Automation • Business Strategy Design • People & Talent Management • Resource Management & Allocation • Client Satisfaction & Retention • Process Improvement • Full Lifecycle Project Management • Client Relationship Building • Change Management • Profit Margin Improvement