Foster and maintain strong relationships with key clients, brokers, agency principals, and partners contributing to an enhanced market presence and bolstered company reputation. Provide leadership and mentorship to a team of sales professionals (Field Sales Reps, Broker Managers, Community Outreach Specialist, and local Provider Marketing Manager) ensuring continuous skill development and motivation. Develop and maintain strong communication channels between sales, marketing, and product teams to ensure alignment and collaboration in growth strategy and goals. Conduct regular roundtable sessions with internal and external audiences to share market feedback, ensuring continuous improvement in product design, operational effectiveness and marketing strategies. Ongoing management to identify and nurture high performing talent to ensure career growth support meanwhile managing out low performers while maintaining positive and accountable team morale.

Developed field sales channel growth strategy for Maricopa and Pima County markets resulting in 30% increase in sales within first year of expanding sales channel. Fostered a robust and sustainable partnership between sales and network operations team resulting in provider relationships driving increased self-generated leads. Actively worked in recruitment and talent development of high performing sales representatives. Partnered with enterprise IT team in development and implementation of Salesforce for all Medicare sales teams across the country.

Consistently exceeded monthly sales quotas by 10+% while building a steady pipeline of future prospects.Developed and implemented sales strategies to increase membership for assigned geographic area. Utilized Salesforce.com as preferred sales tracking platform for all new and existing leads.Established brand presence in the local community building a solid rapport with contracted providers and senior communities. Organized and conducted on-site presentations to potential and existing health plan member to ensure they understand benefits, provider network, and how Cigna conducts as a partner in their health care.

Directed Arizona’s Medicare Advantage Star program through strong analytical and problem solving skills Led a cross-functional and complex team for collaboration on HEDIS, CAHPS, HOS, Pharmacy and Enterprise metrics.Communicated regularly with executives regarding market status, Star ratings, activities and barriers.Clear understanding of Center for Medicare and Medicaid Star Technical Specification, compliance guidelines, and operational requirements. Conducted negotiations with matrix partners to support issue resolution and process improvement.Engaged and educated contracted providers on HEDIS measurements and assist with gap closure through chart reviews.

Clear understanding of Medicare and Medicaid eligibility, marketing, and compliance guidelines with an ability to grow market share.Conduct selling activities related to inbound/outbound calls about Medicare related products. Responsible for generating leads by means of personal and business partner referrals, as well as leads generated through direct mail or television advertisement.Support and service the broker channel including processing new broker contracts, Medicare certifications, managing monthly book of business reports, as well as track and trending broker complaints.

Responsible for intake of cold calls comprised of providing direct victim services, recommending appropriate referrals, crisis and mental health support. Enhanced database and procedures for section archiving and strategic plan tracking. Assisted in development of constituent call tracking system. Used computer program, Legal Files, to develop effective tracking of incoming calls to monitor and report constituent issues, complaints, and referrals. Maintain monthly, weekly, and yearly reports and statistics on office-wide services provided. Train interns, current staff, and new employees on multiple agency software and office policies. Monitored Fugitive caseload on a monthly basis to determine if defendant is fugitive of justice status. Utilized Maricopa County Integrated Court Information System and contacted appropriate justice practitioner.Manage Federal Appeal workload based on notification from both State and Federal Court of Appeals.Process new criminal cases received by the Attorney General's Office. Provide support to Section Chief in planning, coordinating, and executing all administrative activities, such as scheduling meetings, arranging events, coordinating travel accommodations, and corresponding to members of various victim services committees and community agencies.Co-coordinate annual Victims' Rights Week events which include up to 200 attendees, including distinguished guests. Duties include creating guest list, assembling reservation list, hiring and negotiating with vendors, budgeting and staffing with management, extensively communicating with vendors, guests, and honorees, planning and implementing decorative theme, and assembling and breaking down of event.Active member of the Legal Files committee. Train employees of new upgrades, procedures, and take complaints, suggestions, and comments from employees to committee.

Provided wide range of emotional support and resources for the residential participants through community based outreach. Operated crisis line and helpdesk. Completed arrival preparation packets and intakes. Implemented a weekly onsite employment preparation class that included resume building and interview preparation. Trained extensively to support and manage individuals dealing with crisis and trauma.Distributed daily medications, including prescriptions, to residential participants.

Assisted victim advocate with managing caseload. Assisted in escorting victims to court. Provided notification to victims of future legal proceedings Prepared training packets for the AZ Victims' Rights Trainer

Sold fine jewelry to customers, while meeting weekly sales goals and building cliental. Processed sales in purchasing, returns, repairs and exchanges. Accountable for receiving and shipping merchandise. Conducted daily, monthly, and annual inventory. Communicated with vendors concerning availability, special orders, and damaged products.

Sold fine jewelry, while exceeding weekly sales goals and building cliental.Conducted daily and annual inventory. Managed cashiering activities in purchasing, returns, and exchanges. Assisted in receiving and shipping merchandise.