Nicole leads with an out-of-the-box perspective and a proactive approach to the hospitality and customer service industries. Her extensive passion and studies in customer service and guest services, along with having over nine years in management has provided her with the background to excel in any position. She has worked as a restaurant and hospitality manager for years, managing payroll, accounts payable, scheduling, office organizing, budgeting, marketing, and all HR and other customer service responsibilities. Owing to the fact that Nicole holds almost 20 years worth of experience in customer service, and hospitality she offers both vision and scope. With a strong record of providing decisive team leadership and farsighted direction, she's had uncountable opportunities to exceed both self and company targets throughout her career. Nicole's primary focus is always on quality of guest services, which is the main reason for my consistent performance and success.