Fostered relationships with independent business owners to give in-depth support and assistance on the Etsy Wholesale platform. Evaluated applications for wholesale buyers based upon specific jury criteria, approved or denied applications to encourage a secure, healthy, and active marketplaceCreated and implemented a tagging categorization system for member account organization and future data inquiriesMerchandised new and noteworthy wholesale picks to encourage member engagementWrote, edited, and created new content for social media, blog posts, and newsletter emails.Proactively outreached to business owners and other members of the platform regarding launch, program initiatives and partnershipsAttended in-person trade shows, workshops, and other events as a representative of Etsy WholesaleDeveloped and enforced protocol for trust and safety on the platform, including non-payment, non-deliveries, and case resolutionEducated and trained new team membersConducted member surveys and compiled data for Wholesale teamCollaborated with Project Managers to surface product issues and weaknesses

Recruited, scheduled, and conducted in-person user testing sessions with membersRecorded, complied, and reported user testing session findings to product managersActed as Billing Lead, monitoring billing queue and responding to all emails regarding account billing issuesOrganized bill collections program, corresponded directly with accounts being sent to collections, point person for communicating with third party bill collection companyAnswered customer support emails from all members on the Etsy platform as a senior expert in all buyer and seller facing issuesExceeded quality assurance scores, turn around time, and required email volume

Managed a team of 10+ employees for the first US flagship Lomography storeAccounted for and implemented system to reorder inventoryProvided daily, weekly, and monthly sales and stock reports to President and CEODesigned and implemented merchandising themes and window displaysPlanned and executed marketing tools such as workshops, parties, gallery shows, etc.

Sent out press releases and samples to mediaGenerated extensive media contact listWrote and copy edited press releasesCataloged and organized all press clippingsServed as official contact for interviews for print, online, and broadcast media

Shipped hundreds of online orders per day and processed all US and Canada returnsCorresponded via email and telephone with dozens of customers daily to solve order issuesSupervised the progress of 2 to 3 employeesProcessed orders, created invoices, and followed specific routing guide information for large wholesale clients such as Amazon.com, Urban Outfitters, Museum of Modern Art, etc.