Nicole Bou Debes, Pba, Csm Email & Phone Number

Ottawa, On, Ca

Ontario, Canada

Ottawa, Ontario, Canada

Ottawa, Ontario, Canada

Beirut District, Lebanon

- Managed team members by defining priorities,assigning tasks and supervising their activities- Coached team members and new recruits- Developed project plan and coordinated with project managers and project stakeholders- Defined business needs and gathered business requirements using several techniques (SWOTanalysis, interviews, brainstorming, etc..)- Verified and validated the Business and Functional Requirements documentation- Reviewed and approved deliverables (such as business requirement document, functional requirementdocument, high level design document, test cases, test scenarios, etc…)- Led and monitored user acceptance testing- Gave final approval for application production deployment- Set the Go-Live plan and coordinated the Go-Live activities- Supported business users- Managed the changes to requirements by assessing impacts, dependencies and risks in order tomaintain the integrity of the requirements- Coordinated between in-house IT/development team and Third-party vendorsMajor Projects:- Oracle-FCCM (Financial Crime and Compliance Management)- ETL interface design, transformation rules and parameters from bank's ledger and satelliteapplications to application database- Parameters setup- Plastic card management application- Settlement module including reconciliation of transactions- Interfacing with core banking and satellite applications- Claims and fraud management module

Beirut District, Lebanon

- Analyzed and documented the as-is and to-be processes- Analyzed and documented the business requirements- Designed and documented the functional requirements- Drafted high level design document- Coordinated with developers and third-party vendors- Documented the test cases and scenarios- Developed very complex queries using SQL- Performed preliminary testing to ensure the application matches the requirements- Supported users during UAT- Provided support, training, guidance and clarification to business users on the use of the applicationsand resolution of issues- Coordinated with peers and direct supervisorMajor Projects:- Loan Origination- Workflows design- Products parametrization- Interfacing with Core banking- Reports design including Risk scoring sheets, approvals, contracts and KPIs- User Support- Automation of Loan Payments through Western Union retail outlet- Front-end data design- Structure design of data exchange forth and back- Interfaces with core banking- Pre-validation reconciliation and exceptions handling at both ends- Automation of Internal processes such as Cheques clearing process, Smart ATM deposits (Cash andCheques), Central Bank Debts reclassification and Car Dealer loan incentives

Beirut District, Lebanon

- Analyzed loan applications of various types (housing loan, car loan, personal loan and credit card)- Collected information from external and internal sources and studied relative collaterals- Prepared scoring sheets and recommended approvals- Coordinated with Branches, Legal department and Insurance Companies.