Nicole Bracey Email and Phone Number

❖ Collaborated with a team of 15+ coaches and supported them with pain points, bottlenecks, and client management; creating a workflow and an efficient centralized database to document goals, challenges, skills, and performances❖ Led a total of 52 weekly meetings for skill development and managed the team’s Slack channel, including onboarding 40+ new coaches to the team (hired 90% of coaches who interviewed for the premium coaching role)❖ Assessed team metrics, conducted creative growth conversations with coaches for improvement and intervened in compromised client experience❖ Trained the team 5 times annually on hourly timekeeping and new coaching protocols, including mentoring managers on team buy-in, supporting them to create team morale, and sharing insights to support the team during layoffs❖ Conducted 68 Quarterly Performance Assessments and developed a Team Enrichment system for coaches to demonstrate leadership skills❖ Raised team engagement score from 85-97%, ensuring 64% of clients had at least a 5% reduction in body weight

❖ Interacted with clients to discuss goals, progress, and potential barriers, providing support and accountability;coached a caseload of 400+ clients, ensuring they lose 5-10% body fat❖ Collaborated with the HR department to scrub 200+ resumes quarterly, and analyzed candidate’s skills for potentialtalent; conducted 12+ quarterly interviews to select top talent aligned to company requirements❖ Utilized the dashboard platform to communicate with clients and document key notes❖ Mentored 10+ new hires within their first 90 days regarding policies and procedures, including job functions❖ Assisted clients to connect their behavioral change with their motivations, collaborating with them to curate 1000+plans to help improve their weight loss journey

Managed a caseload of 45+ clients and collaborated with them to create individualized wellness plans, includinghealth awareness and healthy action plans for mothers and their babies❖ Completed necessary billing documentations and documented encounters in the EHR system❖ Provided 15+ smoking cessation classes with multiple follow-up support to pregnant mothers❖ Conducted 2 monthly healthy meal demonstrations to support mothers and babies, developed 45 pregnancy safe workout plans and also implemented strategies for them to reduce stress and manage chronic illnesses