Nicole Briscoe

Nicole Briscoe Email and Phone Number

"Success is not final, failure is not fatal, it is the courage to continue that counts". -Winston Churchill @ First Citizens Bank
Nicole Briscoe's Location
Houston, Texas, United States, United States
About Nicole Briscoe

I am an accomplished financial professional with a proven track record in the banking industry,excelling as a Personal Banker at Wallis Bank and a Universal Banker at Truist Bank. Myexpertise in client relationship management, compliance, and financial consultations isunderscored by my commitment to strict adherence to banking regulations and maintainingimpeccable audit records. Additionally, I have a strong foundation in retail management, havingexceeded sales targets as a Retail Supervisor/Manager at Tommy Bahama, and excelled increating positive in-store experiences as a Sales Associate at Banana Republic. My diversebackground also includes experience as a caregiver in the healthcare industry, where I providedcompassionate and detailed personal care to patients. Throughout my career, I haveconsistently demonstrated exceptional attention to detail, strong problem-solving abilities, anda deep commitment to customer satisfaction. I am passionate about continuous learning,networking, and staying updated on industry trends, and I am excited to connect withprofessionals who share a dedication to excellence and a commitment to exceedingexpectations.SECTION C

Nicole Briscoe's Current Company Details
First Citizens Bank

First Citizens Bank

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"Success is not final, failure is not fatal, it is the courage to continue that counts". -Winston Churchill
Nicole Briscoe Work Experience Details
  • First Citizens Bank
    Sales Support Specialist
    First Citizens Bank Dec 2022 - Present
    Raleigh, North Carolina, Us
    Experienced financial professional skilled in client relationship management, exceptionalcustomer service, and financial consultations. Proficient in administrative tasks and advanced banking software. -Cultivated and maintained strong relationships with a diverse client base, ensuring their financialneeds were met effectively.-Provided exceptional customer service by promptly addressing inquiries, resolving issues, andensuring an overall positive client experience.-Conducted in-depth financial consultations with clients to understand their financial objectivesand offered strategic advice to achieve those goals.-Demonstrated strong administrative skills by accurately processing financial transactions,managing client documentation, and maintaining organized client records.-Leveraged advanced banking software and CRM systems to streamline client interactions and
  • Truist
    Universal Banker
    Truist Jun 2022 - Dec 2022
    Charlotte, North Carolina, Us
    Compliance-driven banking pro. Hit sales targets consistently, excelled in cross-functionalteamwork, and tailored financial solutions through data analysis. -Ensured strict adherence to all banking regulations and compliance standards, minimizing riskand maintaining a flawless audit record.-Promoted various banking products and services, achieving quarterly sales targets consistently.-Collaborated with cross-functional teams to address complex client needs, ensuring a unifiedand seamless client experience.-Analyzed account data to identify trends, enabling the creation of customized financial solutionsfor clients.
  • Wallis Bank
    Bank Teller
    Wallis Bank Jul 2019 - Jun 2022
    Houston, Texas, Us
    Experienced banking professional known for exceptional customer service, precision, andregulatory compliance. Recognized for accurate transactions, client-focused approach, andstreamlined operations. Proficient in managing financial data and optimizing branch efficiency. -Provided top-notch customer service, consistently maintaining high levels of courtesy, productknowledge, accuracy, and timeliness in client interactions.-Executed daily financial transactions, including deposits, withdrawals, payments, money orders,and cashier checks, ensuring precision and compliance with banking regulations.-Received recognition for error-free transaction processing and adherence to strict financialguidelines.-Demonstrated a keen ability to identify and address client needs, leading to increased serviceopportunities and revenue growth.-Meticulously verified currency and ensured proper endorsements on financial instruments,maintaining the highest standards of accuracy and regulatory compliance.-Maintained a flawless record for compliance during routine audits.-Recorded night and mail-in deposits, demonstrating strong attention to detail and organizationalskills.-Proficiently handled wire transfers, ensuring the security and accuracy of financial transactions.Managed and balanced the company revenue spreadsheet, providing accurate financial data fordecision-making.-Implemented effective procedures for cash shipments, supply ordering, and inventory stocking, resulting in improved branch efficiency and cost savings.
  • Tommy Bahama
    Retail Supervisor/Manager
    Tommy Bahama Mar 2016 - Jul 2019
    Seattle, Washington, Us
    Proven success in recruiting and engaging top talent, expanding candidate pools, and exceedingsales targets. Committed to enhancing the customer experience and boosting team performancethrough product knowledge and visual merchandising expertise. -Implemented innovative strategies to attract and engage qualified applicants, resulting in a 20%increase in the pool of highly qualified candidates.-Leveraged digital recruitment platforms to expand the candidate reach and improve theefficiency of the recruitment process.-Cultivated strong sales and service relationships with customers, enhancing their overallshopping experience.-Successfully met and exceeded sales targets through meticulous planning, execution, and data-driven business analysis.-Exceeded guest service expectations by diligently following the MOD (Manager on Duty)program, resulting in improved customer satisfaction and a 15% boost in sales.-Implemented customer-centric initiatives, enhancing the overall guest experience.-Demonstrated a deep understanding of products and fashion trends, actively sharing thisknowledge with the store team on a daily basis.-Conducted product education sessions, improving staff product knowledge and boosting salesby 12%.-Ensured merchandising and visual standards were consistently executed, maximizing sales while maintaining brand philosophy and direction.
  • Ama Ultimate Home Health Service Inc,
    Home Care Provider
    Ama Ultimate Home Health Service Inc, Dec 2013 - Aug 2017
    Experienced caregiver providing exceptional personal support to patients. Skilled in daily errands,engaging activities, and maintaining a clean environment. Strong attention to detail and documentation, with a focus on patient well-being and safety. -Provided exceptional personal care and support to patients, including running daily errands andobtaining household items, ensuring their comfort and well-being.-Creatively engaged patients through activities like card games and reading aloud, fostering apositive and enriching environment.-Maintained detailed and accurate records of services rendered and the apparent condition ofpatients, showcasing strong attention to detail and organizational skills.-Ensured compliance with documentation standards, contributing to efficient patient caremanagement.-Managed household tasks such as changing bed linens, washing, ironing patient's laundry, andmaintaining a clean and organized home environment.-Demonstrated a high level of responsibility in maintaining a safe and comfortable living space.-Purchased, prepared, and served food tailored to the patient's dietary needs, promoting their overall well-being.
  • Banana Republic
    Sales Associate
    Banana Republic May 2015 - Mar 2016
    San Francisco, Ca, Us
    Experienced retail professional skilled in creating positive in-store experiences, driving sales, andexceeding targets. Passionate about customer satisfaction and product knowledge. -Welcomed and greeted customers with a friendly and professional demeanor, creating a positivein-store experience.-Assisted customers in making informed purchasing decisions, resulting in increased customersatisfaction and repeat business.-Orchestrated effective ticketing, arrangement, and display of merchandise, enhancing its visualappeal and driving sales.-Collaborated with the visual merchandising team to create eye-catching displays that boostedproduct visibility and sales by 15%.-Managed end-to-end transaction processes, including totaling purchases, accepting payments,and processing credit transactions accurately and efficiently.-Maintained financial accountability by ensuring precise cash handling and adherence to allpayment procedures.-Proficiently explained the use, operation, and care of merchandise to customers, fostering theirconfidence in product selection.-Conducted product knowledge sessions to educate customers on key features, resulting in a 10%increase in upsell rates.-Successfully promoted and sold women's apparel by effectively highlighting product samplesand saleable features.-Consistently met or exceeded monthly sales targets, earning recognition for sales performance.-Structured and meticulously maintained a designated zone area, ensuring a clean and organizedshopping environment.-Received positive feedback from customers and colleagues for creating an inviting shopping space.
  • Family Dollar
    Store Cashier
    Family Dollar May 2013 - Dec 2013
    Chesapeake, Virginia, Us
    Experienced retail cashier with a strong record of accuracy and exceptional customer service.Skilled in inventory control, product knowledge, and issue resolution. Committed toprofessionalism and financial integrity. -Proficiently handled transactions at the register, ensuring accurate processing of payments andmaintaining cash drawer integrity.-Achieved a record of zero cash discrepancies, demonstrating exceptional attention to detail.-Provided exceptional customer service to all store visitors, fostering a welcoming and positiveshopping experience.-Consistently received high customer satisfaction ratings, earning recognition for outstandingservice.-Maintained meticulous control over merchandise, ensuring accurate inventory records andstock levels.-Collaborated with the inventory team to conduct regular audits, reducing inventorydiscrepancies by 15%.-Demonstrated in-depth product knowledge, effectively educating customers on productfeatures and benefits.-Contributed to a 10% increase in upsell rates through informative product discussions.-Skillfully resolved customer complaints when required, addressing issues promptly andprofessionally.-Achieved a resolution rate of 95%, ensuring customer satisfaction and loyalty.-Conducted accurate cash counts at the beginning and end of shifts, maintaining financialtransparency and integrity.management system.-Ensured compliance with cash handling procedures, contributing to a secure and efficient cash
  • Kroger
    Cashier Customer Service
    Kroger Feb 2013 - May 2013
    Cincinnati, Ohio, Us
    Experienced retail professional with a strong track record in transaction management, cashhandling accuracy, and exceptional customer service. Proficient in product knowledge andproblem resolution. Committed to delivering a positive shopping experience and building lasting customer relationships. -Proficiently managed transactions at the register, ensuring accurate processing of payments andmaintaining financial accuracy.-Achieved consistent cash handling accuracy, contributing to a reliable point-of-sale system.-Demonstrated in-depth product knowledge, effectively educating customers about productfeatures and benefits.-Enhanced the customer shopping experience by providing valuable information, resulting inimproved customer satisfaction.-Skillfully resolved customer complaints when required, addressing issues promptly andprofessionally to ensure customer satisfaction.-Maintained a high resolution rate, ensuring a positive reputation for the store.-Consistently displayed excellent customer service to all store visitors, creating a welcoming andpositive shopping environment.-Earned a reputation for delivering exceptional service and building strong customer relationships.
  • Cvs Health
    Cashier Customer Service
    Cvs Health May 2011 - May 2012
    Woonsocket, Ri, Us
    Results-driven professional committed to innovative problem-solving and fostering clientrelationships. Passionate about ongoing learning and open to networking. -Execute point-of-sale transactions with precision and efficiency at the cash register.-Offer expert product insights and adeptly address customer concerns, ensuring their completesatisfaction.-Exemplify exceptional customer service standards, extending courteous assistance to all patrons within the store.
  • Sears
    Sales Associate/Cashier
    Sears Sep 2010 - Feb 2011
    Chicago, Il, Us
    Retail professional skilled in cash management, customer education, and complaint resolution.Dedicated to delivering exceptional service and achieving sales targets. Proficiently manage cash registers, overseeing transactions, and maintaining drawer accuracy.Provide comprehensive product expertise to educate customers effectively.Skillfully address and resolve customer complaints when necessary, ensuring their satisfaction.Elevate customer engagement through the consistent delivery of exceptional service.Effectively promote and sell men's apparel, employing product samples and highlighting keyfeatures.Extend a warm and professional greeting to all customers upon entry.Introduce and communicate promotional offers and opportunities to patrons.Strive to surpass established sales targets, actively contributing to increased store revenue.

Nicole Briscoe Education Details

  • Dls Academy
    Dls Academy
    High School Diploma
  • Houston Community College
    Houston Community College
    Associates In Human Services
  • Booker T Washington Magnet High School
    Booker T Washington Magnet High School

Frequently Asked Questions about Nicole Briscoe

What company does Nicole Briscoe work for?

Nicole Briscoe works for First Citizens Bank

What is Nicole Briscoe's role at the current company?

Nicole Briscoe's current role is "Success is not final, failure is not fatal, it is the courage to continue that counts". -Winston Churchill.

What schools did Nicole Briscoe attend?

Nicole Briscoe attended Dls Academy, Houston Community College, Booker T Washington Magnet High School.

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