Please complete the CAPTCHA to continue
A concise factual answer block for searchers comparing this professional profile.
Nicole Bulman is listed as Spring Health 🌱 | Billing, SaaS, Healthcare | Passionate About People Management | Problem-Solver Extraordinaire | Aspireship Grad 2024 🎓 at Spring Health, based in Enfield, Connecticut, United States. AeroLeads shows a matched LinkedIn profile for Nicole Bulman.
Nicole Bulman previously worked as Billing Specialist, Member Support at Spring Health and Member at Support Driven.
This section adds company-level context without repeating Nicole Bulman's masked contact details.
Review company-level records connected to Nicole Bulman before choosing the right outreach path.
As an experienced customer support manager, I am dedicated to providing exceptional service to each and every one of our customers. I have a proven track record of leading a support team to success, with a focus on improving both customer satisfaction and growing the careers of my reports. My personal mission as a customer support manager is to ensure that every customer feels heard, valued, and appreciated. I am committed to creating a customer-centric culture within my team, where we prioritize empathy, active listening, and problem-solving to exceed expectations.I believe that exceptional customer service is not just about resolving issues quickly, but also about building trust and long-term relationships. Therefore, I strive to foster an environment where my team members are empowered to take ownership of customer concerns, offer personalized solutions, and go above and beyond to deliver memorable experiences.I am dedicated to continuous improvement and innovation, constantly seeking new ways to enhance our customer support processes and technology to provide seamless and efficient service. I will regularly seek feedback from both customers and team members to ensure that we are meeting our goals and staying aligned with the company's mission and values.Ultimately, my mission is to lead by example, inspiring my team to always put the customer first, and to be a valuable contributor to the success of the company.At Privy, I established a reputation for being a dependable leader and a trusted advocate for our customers. I'm excited to bring this same level of dedication and expertise to my next role as a customer support manager.Let's connect! I'm always open to discussing new opportunities and ways to improve the customer experience.
Company context helps verify the profile and gives searchers a useful next step.
A career timeline built from the work history available for this profile.
New York City, NY, US
- Be the point of contact for member billing inquiries via phone and e-mail. - Problem solves patient issues and creatively come ups with solutions that meet the patient’s and organization’s needs. - Works collaboratively with Spring's billing specialists, revenue cycle, and benefit teams to provide an excellent, streamlined patient experience..
Everywhere, ALL, US
Support Driven is a community for Customer Support & Success professionals helping each otherThrough this community I have been able to gain insight into Support & Success function best practices, mentor, and connect with others in the same area of expertise as myself.
Boston, Massachusetts, US
- Managed a team of three individual contributors; worked with each team member to grow their individual roles, such as phone support, chat support, and implementation. - Created a new sub team of implementation under billing; worked with success and sales to learn their team's pain points with billing and compliance and created program around this..
Boston, Massachusetts, US
- Managed one individual contributor; provided quality assurance check-ins, identified coaching opportunities, and helped grow team member's career. - Proactively identified and addressed technical issues or bugs early on to prevent a greater impact. - Collaborated with other teams such as sales and customer success to ensure billing standards for all.
Boston, Massachusetts, US
- Educated merchants on billing processes and monitored all channels for customer communication, such as Zendesk and social media. - Researched credit card disputes to recover funds for Privy. - Ensured website documents and internal resources are up to date. - Ran trainings, workshops or presentations around subject of expertise. - Developed new.
Los Angeles, CA, US
- Investigated of all types of fraudulent activity related to GSN Games transactions. - Monitored trends and patterns on all GSN Games platforms (mobile, web, social). - Prevented company losses due to credit fraud, money laundering, identity theft, and other terms and conditions violations.
Framingham, MA, US
- Worked with fraud investigators from banking institutions, other retailers, or victimized customers, as well as shipping agents such as UPS, FedEx, and local couriers to recover stolen property. - Managed the team's fraud queue in Kount and recommended enhancements and process improvements based on assessment of fraud systems. - Identified risk factors.
South Windsor, CT, US
- Accurately categorized orders in the fraud queue within the guaranteed review times. - Worked with the call center to answer questions related to potential fraud and orders identified as fraud. - Researched and categorized incoming credit card disputes to ensure that disputes are submitted correctly, and all required supporting documentation and.
New York, NY, US
- Identified fraudulent transactions and canceled them before further processing. - Interacted with banks and customers to validate information and to confirm or cancel orders. - Listened to the customer’s needs and provided the appropriate solutions while maintaining and strengthening the customer relationship.
Woonsocket, RI, US
Woodcliff Lake, NJ, US
Quick answers generated from the profile data available on this page.
Nicole Bulman works for Spring Health.
Nicole Bulman is listed as Spring Health 🌱 | Billing, SaaS, Healthcare | Passionate About People Management | Problem-Solver Extraordinaire | Aspireship Grad 2024 🎓 at Spring Health.
Nicole Bulman is based in Enfield, Connecticut, United States while working with Spring Health.
Nicole Bulman has worked for Spring Health, Support Driven, Privy, Gsn Games, and Staples.
You can use AeroLeads to view verified contact signals for Nicole Bulman at Spring Health, including work email, phone, and LinkedIn data when available.
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial Search contacts