Nicole Castagna Email & Phone Number

New York, New York, United States

In my role as IT Operations Lead, I focus on improving internal processes through data analysis to ensure a seamless customer experience. I lead cross-functional initiatives and mentor team members to drive quality performance and deliver outstanding results.

New York City Metropolitan Area

Greater New York City Area

I managed daily operations for a high-volume retail store, focusing on customer relationship building, team coaching, and visual merchandising in line with brand standards. Led daily meetings to review goals, establish priorities, and organize schedules for effective resource allocation. Supervised administrative and technical support teams, providing.

During my internship at NBC Universal from 2009 to 2010, I was responsible for orchestrating logistics for SNL staff and guests, including hospitality arrangements, security coordination, transportation, and meal planning, as well as managing contracts and overseeing the on-air schedule. I was later invited to return as a Music Production Assistant for the.

Brooklyn, NY

In this role, I coordinated musical acts for various events, focusing on client satisfaction and contract compliance. I collaborated with venue teams, vendors, and stakeholders to manage all aspects of event logistics and provided hands-on supervision to ensure timely delivery. I also led marketing and social media initiatives, creating digital content and.

During my internship at Broadcast Music, Inc. (BMI), I gained valuable experience in member support, calendar management, and performance analysis. I was responsible for handling incoming calls from members, managing leadership calendars, and assisting with account inquiries. Additionally, I reviewed weekly artist rankings and analyzed performance metrics.