• Evaluate existing business processes and develop best practices for business process improvements• Create documentation outlining process improvements and automate workflow solutions• Implement changes to increase productivity, reduce costs and process errors, and improve time management• Update business processes to meet changing business needs• Oversee hiring process of potential employees and subcontractors• Create and implement online marketing strategy

• Develop brand and social media strategy tailored to client goals.• Create original content (copywriting, basic graphic design, photo and video) targeted to specific audiences. • Create and manage social media advertising campaigns.• Research and develop SEO content.

• Guided clients in development of brand identity and social media goals.• Developed social media strategy tailored to client goals on different social media platforms including Facebook, Instagram, Pinterest, and Twitter.• Implemented strategy through development and curation of engaging content (messaging, graphics, photography), advertising campaigns, social community engagement (including customer service requests), and outreach to potential new customers/audience for growth.• Researched industry trends and changes in order to adjust and execute best practices with all social media properties.• Significantly increased social media following, engagement, and/or web traffic according to client’s specific goals.• Trained and managed team of four within the social media department in content creation, curation, community management, campaign monitoring, reporting, and client communication.

• Managed or co-managed 80+ small and medium advertising campaigns ($5-50K). • Co-created or co-managed several large accounts ($250K+).• Co-managed social media advertising campaign leading to gross sales of $1.8 million. • Co-created and curated daily editorial content to grow Facebook community to current weekly reach of 26.4 million people.• Co-managed growth of 40+ Facebook communities, including 10 communities with weekly reach of more than one million people. • Managed team of seven people on “Get Out The Vote” project during 2014 election cycle, overseeing daily editorial content of nine websites and nine social media communities.• Trained new hires and clients in social media community management and advertising.

• Helped increase sales of new company to $500K annually by facilitating outreach to online influencers and promotional contracts with niche and mainstream online audiences.• Co-created standard operating procedures for day-to-day operations to streamline workflow.• Planned and implemented production schedule of 160,000 units annually.• Co-developed branding and marketing strategy.• Managed social media community, advertising and customer service.

• Produced original short-form stories for radio and web (news-gathering, writing, audio and visual production).• Assisted in production of midday radio talk show, KPBS Midday Edition.

• Developed standard operating procedures and training manual for newly created accounting position.• Researched and collected insurance claims and aged A/R.• Liaised between regional sales division and corporate headquarters to resolve day-to-day discrepancies and month’s end reports.

• Provided comprehensive administrative support to CEO of a fast-growing organization.• Planned events for 500+ people and assisted in management of onsite productions.• Trained and supervised teams of 40+ volunteers in specialized tasks.• Coordinated master organizational calendar (travel, conferences, retreats, community events, day-to-day operations)• Researched and edited curricula for classes, seminars and conferences.• Collaborated with 7 department heads to ensure short-term and long-term organizational goals were met.

• Mentored underprivileged middle school students in personal development, focusing on effective tools for independent study and group work.• Customized weekly goals and plans for individual participants.• Assisted AVID coordinator in administrative tasks.

• Conducted sales presentations of educational products to 1,800+ families.• Achieved personal sales of $25,000+ in 10 weeks.• Executed all scheduling, presentation, sales, ordering, accounting and delivery of products.

• Greeted and assisted vendors, visitors and prospective students.• Received and distributed incoming correspondence and packages.• Created and maintained filing systems.