Nicole Gillespie Email & Phone Number

Santa Monica, California, Us

Santa Monica, California, Us

Santa Monica, California, Us

Led and executed product development & innovation strategy from end to end within cosmetic, OTC, and dietary supplement categories• Implemented and managed the stage-gate process for all product development and innovation, from feasibility through commercialization, including custom packaging concepts and original formula design• Drove 800% product portfolio growth with an increase from 3 to 27 products (90+ SKUs) with shift from 100% direct-to-consumer business to custom retailer offerings launching in Sephora, Revolve Beauty, and Goop• Led supply chain vetting, vendor management, packaging sourcing, and production with focus on sustainability• Managed consumer safety, stability, and OTC assay testing and designed and managed clinical testing protocol• Managed regulatory compliance, labeling, raw material documentation, and third-party certifications (EWG Verified, etc.)• Collaborated on brand architecture, developed product claims in line with brand voice and tone, and provided technical and creative direction for packaging development, on-pack copy, and on-web merchandising• Owned vendor relationship management, including negotiations on activities and cost, IP ownership, and supply chain structureBuilt Quality Management System from ground up, establishing good manufacturing practices and ensuring global compliance.• Managed all QA/QC activities related to GMP compliance inclusive of cosmetics, OTCs, and dietary supplements.

Santa Monica, California, Us

Santa Monica, California, Us

Los Angeles, California, Us

• eQMS software implementation project lead and System Administrator; owner of all design, configuration, testing, validation, and go-live activities for all quality system processes • Managed all QA systems activities, including, but not limited to Document Control, Complaint Management, Change Control, Supplier Management, Deviation and Non-conformance Management, etc.• Led implementation of batch record review, pre-shipment approval, and incoming inspection processes• Generated quality metrics and KPI’s for Quality Management Review

Los Angeles, Ca, Us

Product Development – Honest Beauty:• Assisted in the development of product briefs, marketing positioning, claims substantiation, ingredient stories, safety and clinical testing plans, packaging, and artwork/product naming • Collaborated with internal chemists to develop formulations based on brand direction and product briefs• Proficient in WERCSQuality Assurance• Manager of Complaint Handling; implemented complaint management system in newly launched QMS in November 2018• Developed and managed new product qualification program for Honest Beauty and Honest classic brands• Collected, analyzed, and published product quality and compliance metrics and report trends to management• Contributed to, processed, and reviewed product specifications for new launches• Assured all new Finished Good artwork, micro, and analytical specifications are met• Assisted External Quality Manager with on-site supplier audits• Documented and coordinated product risk assessments to assure compliance with Quality System requirements• Maintained relationships with suppliers to ensure timing, documentation, and other needs are met• Assessed prospective suppliers and identify quality risk• Assured closure of all CAPAs and follow-up commitments per timelines• Created, revised, and managed QA SOPs • Created, assessed, and reviewed change control and investigations• Coordinated Master Batch Records, Packaging Records, and all other master records• Supported GMP training program to ensure compliance with CFR 21 regulations• Supported internal quality improvement initiatives

Los Angeles, Ca, Us

• Supported initiation and processing of Change Orders as well as follow-up on Change Order requests and approval process.• Ensured timely assessment and closure of CAPAs issued to vendors.• Ensured timely assessment and closure of vendor and internal deviation reports.• Assisted in development and revision of standard operating procedures and specifications.• Initiated quality departmental technical forms.• Coordinated and facilitated Quality-Vendor communications.• Cross-trained in other areas of QA and serve as back-up QA support.• Assisted in training and guidance on Quality and Compliance topics.• Prepared and presented reports and other formal communication documentation for senior management review.• Maintained multiple quality logs and trackers.• Maintained record keeping and filing of quality technical documentation.• Influenced consistent compliance culture behaviors across the organization.

Los Angeles, Ca, Us

• Client Services department-wide point-of-contact for all product knowledge needs; high-level expertise in products, ingredients, and use/applications• Coordinated all new-hire and product launch training in both CS offices from start to finish for both Honest.com and Honest Beauty • Coordinated building CS Honest Beauty team from inception; test and select all new team members; assist and facilitate ongoing product knowledge, artistry, and sales training• Lead QC reporting for compliance measures, non-conforming products, and consumer feedback• Acted as Regulatory/Legal point-of-contact for consumer communication and complaints; coordinated with team to identify training needs for oral and written communication• Owned and managed internal product knowledge database for both Honest.com and Honest Beauty• Developed and fostered strong inter-departmental relationships including those with Product Development, Legal, Regulatory, and Brand Education teams

Los Angeles, Ca, Us

• Processed, verified, and maintained GL, WC, Auto, and Professional Liability insurance of any and all vendors• Drafted, processed, and verified lien releases • Drafted and verified contracts and agreements • Calendar management and scheduling

San Clemente, Ca, Us

• Completed company analysis and research of competing companies • Created complete marketing strategy based on analysis and research • Worked closely with other interns as a team to create and present plan

• Assisted consulting project for strategic planning of internal communications and Human Resources at Fox News/News Corp. headquarters • Assisted in organization, preparation, and note-taking of presentations

-Performed a full range of general office and administrative activities including drafting and revising of business correspondences, filing, and maintaining calendars -Coordinated programs to promote competitive chess playing in communities and schools -Developed relationships with local schools and their administration