Nicole Chan Email & Phone Number

18 New Industrial Road #03-07, Singapore 424352

I oversee the internal operations, business expansion and events portfolio for The Mice Studio Pte Ltd based in Singapore. The MICE Studio Pte Ltd is a dynamic events boutique, specialising in brand management, events management and customer engagement platforms, with capabilities in website development, mobile app development, photography and videography services and interactive content solutions. For more information, please visit www.themicestudio.com.sg.A. Company… Show more I oversee the internal operations, business expansion and events portfolio for The Mice Studio Pte Ltd based in Singapore. The MICE Studio Pte Ltd is a dynamic events boutique, specialising in brand management, events management and customer engagement platforms, with capabilities in website development, mobile app development, photography and videography services and interactive content solutions. For more information, please visit www.themicestudio.com.sg.A. Company Operations: Responsible for the leadership, management, operations, staffing and business budgeting- Responsible for the setting of strategy for growth, and directing improvement initiatives for the company- Develop, implement and enforce company service level standards- Drive commitment to deliver objectives in line with the company goals- Sourcing of corporate partners for collaborative efforts to enhance products & services- Effectively manage project budgets and implement cost effective systemsB. Account Servicing: Responsible for driving new business prospects - Maintain and increase revenue by means of new client acquisition, existing client expansion and retention- Engage with clients and gain trust and credibility and ensure operational excellence in all projects - Conceptualise, plan, manage and execute events and campaigns from commencement to completion- Manage the budget, project schedule and marketing; identify and coordinate with venues, caterers and production vendors to fulfil the objectives for each project- Manage the content development and execution for conferences which include speaker management‬‬, VIP protocols and delegate management - Manage the sales and promotion of exhibitions; designing exhibition spaces, negotiating sponsorship and partnership contracts and setup of customised exhibition booths- Oversee the full compliance of legalities related to events; obtaining the licences and permits required with the relevant authorities. Show less

52 Horne Road

I was leading the Conference Team which ran international conferences, ASEAN meetings, special events and product launches for both the government and private sector. The team conceptualised and executed over 50 events whose revenue exceeded 1 million for the company every year. My key roles and responsibilities were as follows:- Look out for new innovations and implement improvements to work processes- Update and communicate price lists for all sales staff- Review all… Show more I was leading the Conference Team which ran international conferences, ASEAN meetings, special events and product launches for both the government and private sector. The team conceptualised and executed over 50 events whose revenue exceeded 1 million for the company every year. My key roles and responsibilities were as follows:- Look out for new innovations and implement improvements to work processes- Update and communicate price lists for all sales staff- Review all event project plans and approve budgets for the Conference Team- Ensure that all events licensing are in place and venue / government regulations are fulfilled- Coordinate with the Operations Team to ensure that all logistics and AV equipment are ready - Supervise the onsite events preparations and execution- Negotiate contracts and oversee speaker management- Evaluation of suppliers and contractors - Creation of sponsorship packages- Creation of exhibition manuals Show less

Novena

My key roles and responsibilities were as follows:- Conduct corporate planning exercises to determine strategies in order to bring IRAS to a higher level of excellence - Conduct annual planning exercises to ensure that the medium term plan is on track- Assist in the preparation of papers on tax administration, tax systems, policy proposals and issues that have impact on organisational growth, functions and developmentMain Achievement: - Presented at the 2004… Show more My key roles and responsibilities were as follows:- Conduct corporate planning exercises to determine strategies in order to bring IRAS to a higher level of excellence - Conduct annual planning exercises to ensure that the medium term plan is on track- Assist in the preparation of papers on tax administration, tax systems, policy proposals and issues that have impact on organisational growth, functions and developmentMain Achievement: - Presented at the 2004 Commonwealth Association of Tax Administrators (CATA) Tax Conference held in Zambia, Africa on the topic “Strategic Development and Monitoring Capacity Change – Singapore’s Experience.” Show less

My key roles and responsibilities were as follows:- Assist IRAS to achieve the Singapore Quality Award (SQA) in 2003, ensuring that the Business Excellence Systems were of a reputable standard- Identify and recommend key strategies for developing IRAS into a world-class quality organisation- Administer PS21, Singapore Quality Award and ISO 9001:2000 programmes- Conduct and facilitate Customer Focus Groups and Feedback Sessions in order to better understand customer needs and… Show more My key roles and responsibilities were as follows:- Assist IRAS to achieve the Singapore Quality Award (SQA) in 2003, ensuring that the Business Excellence Systems were of a reputable standard- Identify and recommend key strategies for developing IRAS into a world-class quality organisation- Administer PS21, Singapore Quality Award and ISO 9001:2000 programmes- Conduct and facilitate Customer Focus Groups and Feedback Sessions in order to better understand customer needs and expectations- Develop and review policies and identify programmes to improve staff’s competencies- Identify initiatives to promote knowledge sharing- Conduct Organisational Climate Surveys- Co-ordinate the efforts of the various quality-related committees to ensure consistency of direction- Organise the MOF ExCel Convention and Productivity Day- Plan internal quality audits of key business processes to ensure that the processes needed for the quality management system were implemented and maintainedAwards Received:- MOF Star Service Award in 2003- IRAS Quality Service Award in 2002 Show less

My key roles and responsibilities were as follows:- Administer the ISO Quality Management System, which consisted of providing quality training to all staff- Identify quality change agents and following up on all quality improvements- Conduct internal Quality Audits to ensure high level of quality and consistency in all work processes- Provide consultancy support to the Tanker Pacific division located in India- Maintain the Approved Supplier List and Technical Library

My key roles and responsibilities were as follows:- Identify potential workflow problems and implement work improvement projects- Conduct competitor comparisons and analysis- Collaborate with the Management of Information Dept on various I.T. solutions