Nicole Chien Email & Phone Number

Sydney, Nsw, Au

Sydney, Nsw, Au

Sydney, Nsw, Au

- Drive Food Safety & Quality Culture Transformation across 3 sites - Provide guidance and coaching to sites QA function and production teams to achieve the best possible quality outcomes- Manage or participate in sites external audits and drive for improvements year on year - Part of regional leadership team to oversee Food Safety & Quality performance and contribute to business strategic planning- Member of Tip Top Bakeries Quality Leadership Team

Australia

• Responsible for the performance of day shift Gum Manufacturing & Coating team (17 direct reports), oversee day-to-day operations to deliver on safety, quality, and efficiency KPIs• Lead investigation into HSE and or Q&FS related incidents within the department, engage cross functional teams when needed • Lead, motivate and engage team members by applying effective people management skills, communication and influencing skills• Assemble and develop team to build team capability, and support individual career growth • Conduct individual performance review• Guide and coach team in applying analytical thinking and business process acumen to identify and deliver on continuous improvement targets• Collaborate with night shift team leader and team to improve and maintain ways of working to ensure the department achieve the best overall results• As part of the site team leader group, promote cross departmental collaboration to maximise factory results• Participate in Supply Operations Meeting to provide input and feedback for the strategic planning of the site

Asquith, New South Wales, Australia

• Govern Site GMP program, lead GMP-GHP audit to verify GMP compliance• Analyse GMP audit results, tailor and implement GMP-GHP improvements in the factory to improve GMP performance• Lead standards implementation at Asquith site including Mars Global GMP-GHP Standard, Cleaning and Sanitation Standard, Microbiological Verification Standard, and Food Defence Standard• Lead product related incident management process (PRIMP) at Asquith site• Develop and lead site inbound verification testing program to achieve MQM compliance• Participate and support in yearly Mars QMP and FSSC22000 audit• Site Q&FS Manager proxy• Represent Q&FS on major capital projects and ensure all relevant Q&FS standards are met during the design, plan, execution, and qualification stages• Coach and mentor other Q&FS team members• Mars approved HACCP trainer, developed site specific HACCP training and delivered to site HACCP team

Asquith

• Responsible for governance and ensuring compliance to the Mars QMP (quality management process) framework through the manufacturing site• Ensure key requirements of the QMP are implemented and effective including, Risks & Opportunities, Process Scope and Mapping, Stakeholder Management, Corrective and Preventative Action (CAPA), Quality Management Review (QMR) and Food Defence• Develop and lead site internal auditor program• Drive the implementation and compliance to Global & Segment Q&FS standards across the manufacturing site through governance programs including internal audit; compliance auditing; fresh eyes auditing • Responsible for facilitating T4 & T5 assessment for new and existing standards, highlighting CI opportunities in existing standards or gaps where new standard implementation should be prioritised • Functional Expert for site on PRIMP standard including responsibility for training of key stakeholders in the PRIMP process and governing compliance to the PRIMP standard

Asquith, Nsw

• Led factory consumer complaint reduction. Provided critical data analysis and interpretation to the factory which allowed clear visibility showing trend and underlying defects. Represented Q&FS in consumer complaint reduction project teams. Developed system to monitor re-occurring complaints and measure corrective action effectiveness. • Led the investigation into consumer complaint where sample was available, and responsible for providing report to Consumer Care in response to the consumer. • As Asquith HACCP team leader, re-designed and re-launched the site HACCP review program, the improved program enabled comprehensive and in-depth review of the food safety program in each process• Worked closely with external co packer, this includes frequent site visit to deliver training and to implement new procedures/standards. Acted as primary contact for co-packer day-to-day quality issue.• Facilitated with Regional EMQM manager to conduct audits and implement EMQM standards at the co-packer. • Developed a two-level internal audit program for Asquith factory, recruited and organised training for new internal auditors. • Responsible for maintaining and continuously improving factory Food Safety program, i.e. daily operational requirements for CCP and OPRP devices, calibration schedule and gap assessment.• Other Q&FS duties include managing Q&FS related incident, delivering training to operators and team leaders, conduct audits and etc.• ISO 9001 Quality Management System Lead Auditor trained

Kogarah, Nsw

• Assisted in the management of Food Safety / Quality System• Participated in the process of 3rd party audits (i.e. BRC audit, HACCP audit, WQA & SQF audits), assisted in the management of non-conformities raised from 3rd party audit• Assisted in the development and maintenance of HACCP plans and supporting processes to meet with the ongoing factory expansion• Maintained and developed product specification to meet with customer requirements and importing country requirements• Maintained Approved Supplier Program, regular meetings with supplier to evaluate supplier performance• Delivered training to operators for new procedures and processes• Liaised with production staff and senior management to ensure quality issues are being addressed and corrective and preventive action have been implemented• Conducted monthly internal audits (qualified Internal Auditor).• Assisted in the identification of nonconformities and continuous improvement of quality systems throughout production process by reviewing supporting processes in place as part of the HACCP systems through internal auditing• Worked closely with regulatory bodies to ensure compliance• Work closely with the Customer Service Team to ensure customer requirements and complaints are dealt with in a timely manner and sufficient information are provided to the customer service team in response to the consumer/consumer complaint • Involved in continuous improvement projects (assistant team leader)

Wetherill Park, Nsw

• Investigated quality incidents including product out of specification and consumer complaints, prepared formal incident reports and complaint investigation reports• Actively involved in quality improvement projects to rectify quality issues and improve performance• Responsible for following up with suppliers in the case of non-conforming materials• Assisted with the review of the quality management system, i.e. review and update SOPs and HACCP plan, conducted operators training for new procedures as required• Carried out internal GMP and documentation audits as required (trained and qualified Food Safety internal auditor)• Ensured compliance to NSW food authority testing requirements (collecting and dispatching samples for external testings at the required frequency)• Prepared Certificate of Analysis and conducted product positive releases through SAP in a timely manner• Performed microbiological, physical and organoleptic testings of products and materials (i.e. plated for Yeast & Mould and coliform, tested product viscosity, colour, brix, pH, and total solids)• Monitored stock levels of laboratory consumables, responsible for placing orders and conducting goods receipt through SAP

Master Of Science (M.Sc.), Food Science And Technology

Faculty of Engineering, University of New South Wales, Australia Focus: • Food safety and quality control, HACCP, ISO and Australian Food.

Bachelor Of Science (B.Sc.), Biotechnology

Focus: • Microbiology, Organic/inorganic chemistry, biochemistry, and molecular biology.