Nicole Mazzella Email & Phone Number

• Responsible for all client development and growing client relationships• Developed a communications strategy for the planning, correspondence and logistics of every event• Led trade show and event planning process – planning meetings, establishing timelines, budget and schedule, executing logistics, and conducting post-event analysis and follow up to deliver an effective and successful program• Created and maintained event and trade show calendars• Proactively managed projects - communicated project status and program deadlines, identifying any areas of concern or problems with associated solutions • Negotiated contracts and managed relationships with preferred vendors• Knowledgeable in Swoogo event management website platform

• Managed and delivered programs, both domestically and globally• Drives collaboration with cross-functional internal teams to deliver both innovative and compliant solutions for program success resulting client retention and ROI• Provided a positive customer experience throughout entire processes to ensure client satisfaction• Participate in all phases of client meetings to understand the full scope of the client needs (i.e. budgetary, housing and registration needs and any concerns)• Full-life cycle project management (from research & development to proposal approvals and implementation) • Knowledgeable in Cvent event management website platform• Hybrid work environment in-office and at-home

• Managed teams of 8-10 people for multiple events• Created weekly pacing reports to track hotel pickups, estimated commissions and possible attrition• Created weekly call log reports for client• On-site lead responsible for managing, uploading and maintaining lead retrieval devices• Proactively managed projects - communicated project status and program deadlines, identifying any areas of concern or problems with associated solutions • Negotiated contracts and managed relationships with preferred vendors• Knowledgeable in Aventri(eTouches), Swoogo and Cvent event management website platforms

• Responsible for initial coding of billing tickets for multi-physician group• Managed all customer services including scheduling, insurance and referrals on a computer-based group wide system• Assisted the doctors in minor medical procedures including biopsies, excisions, Botox and other cosmetic related procedures

• First line receptionist for greeting patients• Responsible for updating patient information including billing and insurance claims

Bachelor Of Science, Speech Communications; Minor In Theatre Arts

2 Year Program, Acting