Nicole "Coco" Peterson Email and Phone Number

Develop and execute E-commerce sales and marketing strategies on marketplace channels. Partner with sales teams to optimize omnichannel approach for B2B clients. Optimize all listings on various E-commerce outlets. Create and enforce IMAP policies both in the US and Internationally. Create custom products for B2B customers online. Oversee and implement processes, procedures and programs to streamline E-commerce fulfillment and order management. Advise ongoing UX changes on website.

Digital content management, Website redesign, Build and manage Shopify sites, Logo redesign, Channel management for Amazon, Walmart, and Ebay, Product development, Trade show booth and material design, Cross-Channel inventory management, Process implementations, Design team management, Systems management, Wholesale marketing, Direct to consumer marketing, Social media marketing, Photoshoot direction, Brand partner consultant.

Product design and development, Implement transition from retail brand to MLM brand, Website redesign, Oversee compensation plan design, Write training manuals and documents, Create sales tools and marketing materials for reps, Photoshoots, Catalog design, Product trend forecasting, Purchasing, Oversee manufacturing, PR, Product line management, Web copy.

Digital content management, Brand relationships, Promotion management, Product marketing content, Marketing copy, Blog copy, Product education of staff and customers, Brand adherence, Curation of site, Contract management, Management of overseas data team, Product uploading, Keyword research for online marketing, Created unique concierge design program. Featured as product and trend expert in several national periodicals.

Established and utilized process for selection and procurement of merchandise for distribution including vendor relations, needs and budget, invoicing and delivery, Trend forecasting and education, Educated sales reps on product, Oversee marketing plan from conception to execution, write scripts for videos and emails, Company spokesperson, Organize and manage annual events (200+) and incentive events (15+), PR, Oversee social media strategy, Internal “catch-all” executive

Create and manage tech packs for factory in China, Write copy for website, write product descriptions, select and utilize brand colors, typography, and text, manage social campaign, implement brand identity, write press releases, blogger outreach, leverage social media to create sales, R&D for footwear, in-house materials and color expert, trend watch and forecast for the brand

Write and create programs including banner ads, newsletter sponsorships, direct mail, and social media campaigns, created new voucher program, write voucher feature copy, build process and procedures, advertising sales, cold call sales, B2B sales, create contracts, manage banner advertisements, assist with PPC and affiliate ads, moderate and leverage social media to create sales, create sales tools, train sales associates

Coordinate fire systems service calls with clients, Client relations, Invoicing and cost analysis, Oversee and manage service team of 12 technicians, Contract and agreement maintenance, Assist sales team

Manage all customer complaints and issues, process all returns and exchanges, create and enforce customer policies, manage customer appreciation events, defuse all escalated customer issues, showroom retail sales as needed, train and support retail employees in processes and customer service, place phone orders and retail partner orders

Assist clients with interior design needs and sales, create custom rug and carpet designs, walk-in retail sales, create advertisements for various magazine publications and direct mailers, process orders, organize show room, order follow-up, educate university and college groups, organize events for FIDER and ASID continuing education and appreciation

Assist CEO in various needs, assist in service contract and scope of work composition, manage vendor contracts and service client accounts, manage a 5 member services team, customer service, billings, write company policies and procedures, consult/train new associates as applicable, coordinate customer appreciation and corporate events, general office duties