• Owner of design, development, execution, and continued administration of all front-end and back-end aspects of the project and task management application, Monday.com, across multiple departments.• Lead holiday and event centered email acquisitions, growing membership constituency base, while tracking appeal progress.• Manage Cuseum platform, including consistent data clean-up, accelerating donor interaction through the implementation of digital membership, and continuing growth of digital adoption by 15% year-over-year.• Deliver a variety of monthly constituent data analysis reports cross-departmentally.• Support Membership Department through sustained fulfillment of Membership Associate duties.

• Utilize Raiser's Edge to process daily membership gifts, maintain constituent records, and provide donation acknowledgment.• Issue weekly queries and exports to support the Marketing team in donor acquisition, retention, and engagement emails.• Update procedure documentation, organization official responses, and train new staff.• Provide comprehensive customer service through email, phone, and online requests.

• Operated Avimark CRM Software to maintain patient medical notes, diagnostics, laboratory test results, and client correspondence.• Delivered exceptional animal care through wellness visits, treatments, vaccinations, and assisting in surgeries, radiographs, echocardiograms, and ultrasound procedures.• Provided administrative and technical support for hospital personnel.• Trained new veterinary technicians and reception staff.

• Acted as a liaison between dentists and insurance providers during credentialing processes, supplying continual in-network participation based on state requirements.• Utilized IntelliSoft/IntelliCred Software for insurance credentialing, tracking, and form implementation.

· Supported optimal animal care through routine wellness visits, treatments, vaccinations, diagnostics, surgeries, and staff training.· Creatively assisted with hospital social media updates on Facebook and Instagram.

· Supported the Human Resources department by assembling employee onboarding packets, benefit enrollment forms, employee manuals, and orientation documents.· Delivered high levels of customer satisfaction in a fast-paced call center, while assisting the Accounting department with manual entry of insurance billing and claims information.

· Researched historical, cultural, and anthropological themes to support the development of programming for the museum's Weapons Exhibit.· Assisted with inventory tracking, cataloging, storage, identification, and photographing of artifacts.

· Aided in instruction and material grading for Gamelan World Music Ensemble course· Facilitated concert preparation through event planning, promotion, and social media updates· Cared for and maintained fragile instruments such as: Bonang, Slenthem, Gender, Saron, and Gambang