Nicole Trainor Email & Phone Number

Danvers, MA, US

Portsmouth, New Hampshire, United States

Newington, New Hampshire, United States

Newington, New Hampshire, United States

Beverly, Massachusetts

• Curated scientific programing and logistics for 4,000+ attendee Annual Meeting. Responsible for: speaker management, budgeting, A/V design, F&B management, and social events.
• Developed content in conjunction with senior leadership to ensure a captivating program for subject matter experts.
• Remodeled format of in-person meetings to virtual programs that would engage attendees while remaining profitable.
• Crafted strategic marketing plans to promote meetings to an international audience. Resulted in a 100% attendance increase at the 2020 virtual meeting over the 2019 in-person meeting.
• Formulated multi-million dollar budgets that ensured profitability of all meetings while maintaining a world-class level of science and logistics.
• Corresponded with surgeon leadership to provide VIP customer service throughout the meeting cycle. Includes drafting presentations, managing deliverables and ensuring logistical needs were met.

Virtual Office - Boston

• Executed a high volume of events including C-Suite Retreats, Sales Incentive & Product Rollouts, National Sales Meetings and Company-Wide Summits.
• Consulted with clients to strategically promote best practices when designing events.
• Orchestrated virtual live-streaming of events prior to 2020 to ensure that attendees from around the world were actively engaged during live conferences.
• Creatively designed programs for national sales managers meant to incentivize. Producing these events lead to a 32% increase in eligible attendees for annual incentive meetings and 96% attendance mandate at annual.
• Provided strategic meeting management (SMM) consultation for Vice-President level clients at Fortune 500 Company.
• Cultivated preferred partnerships with vendors that ensured positive profitability for AMEX while still meeting the individual needs of clients.

Beverly, MA

• Launched a new product line of VIP tours that produced over $500k in new revenue in under 6 months.
• Consolidated preferred partnerships to ensure maximum output to partner while ensuring availability for our tours.
• Tracked budgets and customer-satisfaction scores to ensure both were progressively in the positive.
• Moderated potential issues with vendors to ensure highest standards we met for our clients.
• Drove relevant marketing activity related to the assigned product line. This included competitive analysis, strategic planning and market research.
• Developed SOPs and new working timelines for employees to safeguard future efficiency of staff.

• Designed and managed National & Regional Sales Meetings and Employee Appreciation events for 500+ attendees
• Consolidated number of regional meetings from 15 to 3 which lead to more buying leverage with vendors, reduction in cost for staff travel and more streamlined content delivery for attendees.
• Produced International incentive trips on 5 continents, working with local DMCs and DMOs to ensure top level performers would experience luxury travel while maintaining strict budgetary guidelines.
• Provided exceptional customer service to VIP sales winners throughout their incentive cycle (qualification, pre-trip, on-trip, post-trip)
• Enhanced the partnership program within the organization to create a new system of providing standardized travel arrangements for all attendees.

• Recruited, hired and trained Travel Operations Coordinators
• Negotiated airline ad hoc contracts to ensure acceptable itineraries within budgets and guidelines
• Provided excellent customer service to travelers while en route
• Maintained partner relationships with hotels, airlines and car service companies to ensure travelers were taken care of during their trips.

*Promoted program by meeting with prospective students*Met with potential students to help lead them through the admission and financial aid processes*Responsible for meeting pre-determined sales goal each week