• Thoroughly reviewed and confirmed the accuracy of personal, collateral, and loan amount details before booking, ensuring compliance with company policies and reducing errors to enhance operational efficiency.• Facilitated new member onboarding by collecting and verifying documentation, guiding them through the application, and ensuring timely and accurate account setups to promote member satisfaction and retention.• Generated and analyzed daily ACH transaction reports to monitor financial activities, identify discrepancies, and ensure timely processing of electronic payments, collaborating with the finance team to resolve any issues.• Streamlined loan management by utilizing DocuSign for deferring payments and changing due dates, ensuring efficient and secure processing of electronic signatures to enhance the customer experience.• Worked closely with dealerships, customers, and DMVs to resolve missing title issues, conducting thorough follow-ups to ensure compliance and timely acquisition of necessary documentation.• Engaged in internal audits to verify the accurate recording of invoices and payments on customer accounts, preparing documentation and reports to support transparency and accountability in financial operations.• Organized and assembled loan files, including documentation, account history, and collateral details for early-stage collections and repossession processes, aiding in the efficient management of delinquent accounts.

• Analyzed credit applications and financial documents to assess risk and determine loan eligibility, contributing to informed lending decisions and maintaining departmental efficiency. • Evaluated credit reports, proof of income, driver’s licenses, and proof of residency to ensure compliance with lending guidelines, facilitating responsible loan approvals that aligned with company standards.• Conducted thorough reviews of loan contracts with members prior to booking, ensuring all details were accurate and transparent, thereby enhancing customer trust and minimizing potential discrepancies.• Confirmed that collateral details were correct and that loan-to-value (LTV) ratios adhered to established guidelines, ensuring prudent lending practices and risk management.• Acted as a liaison between dealerships and the credit department, addressing inquiries and resolving issues promptly to foster strong relationships and ensure a smooth lending process.