Ferrandino & Son is a National Leading Provider of Exterior Maintenance, Facility Maintenance, HVAC, Lighting and Painting Services. Ferrandino & Son’s team-based solutions approach and industry best practices enable us to proactively manage every project and deliver the service within budget and exceed our client’s expectations for quality. We take a proactive approach by focusing on Communication with our clients to ensure that there are not any surprises. With multiple Operation Centers, Field Operations Staff and Dedicated Account Teams, we offer our clients the type of account management which provides consistent and reliable service.As a Program Manager, I wear many hats to help enhance our customer experience to ensure they are getting the most out of their services with Ferrandino & Son. I service as a liaison between many departments within the organization to ensure a seamless client experience. I have continually worked with our customers to develop trusted relationships. Always has been an advocate for our clients and vendors to ensure delivery of satisfied service. On the management side, I oversee the administration of core values, workflow process, solutions and training for the department and assigned team. I monitor the employees interactions with our clients and vendors for day to day operations to ensure our account team remains professional, accurate, and providing our customers with the best possible service.

Successfully onboarded & trained new sales associates and had them live in territory within 6 weeksSuccessfully supported a sales team of 30 representatives and increased the efficiency of the teamCan operate independently and as part of a team to complete company projected goals Ability to stay organized when working on multiple projects and supporting multiple sales reps at onceManaged ongoing projects with the management teams to complete overall goalsExcellent detailed oriented verbal and written communication skills leading to successful resultsAdaptable with new technologies with experience in Salesforce and GoTo MeetingCreated a new hire training program that improved success rate for the sales teamDeveloped and administered onboarding programs for new hires virtually and on-siteCollaborated with upper management and subject matter experts to develop and administer product and overcoming objection trainingConducted individual training, coaching, & role playing with presentation experience though multiple mediasProvided on-going feedback to continue the training process throughout employee’s tenure leading to positive resultsMonitored sales calls and provided constructive feedback to create a learning environment

Conducted analysis calls, presentations, calculating a return on investment when possible, closing for assigned products, and implementation through the client’s “go live” dateMet and surpassed department standards for outbound calls, quality discovery calls & quality opportunities per weekIdentified and contacted prospective clients through a variety of methods: cold calling, emailing, mass email campaignsContinually built and maintained relationships with existing/potential clients, and internal partners such as field representatives, solution consultants, and billing associatesManaged new accounts and created campaigns within territory Prepared professional sales proposals and contractsPerformed professional product demonstrations on prospective clients via GoTo MeetingManaged a territory and collaborated with multiple sales representatives

Identified and generated leads for outside sales via outbound calls.Identified and contracted prospective clients through a variety of methods: cold calling, emailing, mass email campaigns.Qualified potential customers by scheduling discovery calls and uncovering new opportunities.

Focused on strategic selling of Payroll, HR, and Benefits Administration solutions to organizations over 1000 employees within the Northeast. Targeted C-level prospects and conducted analysis calls, presentations, calculating a return on investment when possible, closing for assigned products, and implementation through the clients "go live" date. I continually built and maintained relationships with existing/potential clients and internal partners such as field representatives, solution consultants, and billing associates.FY 08 Presidents Club qualifier.

Managed several locations. I supervised and performed daily center activities including: intake of incoming calls, counseling clients, selling programs to new customers, increasing sales of purchase by existing customers. In addition, I provided training and mentoring to my staff to ensure successful achievement of our sales goals.