Nicole Darian Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

Chicago, Il, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

Chicago, Illinois, Us

Transformed Livly's B2B and B2C platforms from infancy to full product suite. Managed 10+ web, iOS, Android, and backend engineers. Planned and executed successful launch for platform-defining features from ideation to deployment, to continuous iterations, resulting in 250% y/y increase in net new customers and 200% increase in user engagement. Responsibilities included:Research and discovery:- Worked collaboratively with UI/UX team to design and conduct user interviews and usability testing sessions to validate new feature ideas- Influenced the business to develop a niche area of the platform during COVID-19, resulting in customer acquisition and 212% increase of usage WoW- Utilized user insights from Amplitude and Power BI to prioritize the roadmap and strategic vision- Used Amplitude and Power BI to analyze engagement, retention, and conversionsExecution and solutioning:- Drove continuous prioritization scoring with product, engineering, and design to solidify roadmap, focusing on 1) value to customer & company, 2) growth & scalability, and 3) usage & engagement- Managed expansive product backlog and constantly refined via collaborative user story mapping- Communicated value and rationale for product roadmap decisions to engineering teams- Wrote 2000+ user stories to date for engineering teams. Led all Scrum ceremonies. Managed up to 10 engineers at a time and performed QA and User Acceptance Testing pre-releaseCustomer-facing responsibilities and internal stakeholder management:- Personally pitched, onboarded, and trained early clients, resulting in 7000 new units in three months- Partnered with and developed proof of concepts with a local portfolio in Chicago to conduct user research and beta test upcoming features- Led company-wide product demo days and lunch & learns to promote internal product education and buy-in- Partnered with Sales, Success, and Executive teams to understand customer feedback and share product roadmap and vision

Yerevan, Yerevan, Am

Volunteered to help launch a new workforce management product at BlueNet through the Birthright Armenia program.- Presented new scrum process to the development and executive teams and implemented it within one week.- Launched marketing plan for the product. Worked with UI/UX team to create infographics and brochures.

Sports management software platform used by ~90% of NCAA university athletic departments. Drove launch of three key product rebuilds from ideation to go-live (a. student-athlete enrollments and transfer process, b. academic calendar, c. time management plan and CARA calendar).- Collaborated daily with overseas teams (including evening hours) in China and India for development sprints, QA, and overall project management and planning.- Operated in Agile development ecosystem to keep 20+ sprints on track. Met all launch deadlines.- Provided UI/UX designers with customer feedback and overall product knowledge. Collaborated 2x per week to receive mocksand wireframes for future development.- Used JIRA to write 200+ user stories with specific feature requirements. Presented detailed requirements and designs of each user story to software engineers.- Prioritized the backlog of ~1000 items for future development, based on client feedback.- Created and rolled out a formal product marketing process within three weeks, resulting in streamlined communication of product enhancements for 25,000+ users.- Created the formal custom report process to oversee and streamline delivery to clients. Improved the quality of reports, resulting in increased customer retention. Decreased delivery time by ~50% and created over 300 custom reports for clients.

Milton Keynes, Milton Keynes, Gb

Engaged with retail and hospitality clients to pitch Workplace products and services. Converted prospects into qualified leads for the sales team. Prospected in a 16 state territory.- Assisted and facilitated selling $350,000 in SaaS ARR.- Facilitated and led 75 Discovery Calls with prospective clients, with ~70% requesting a demo.- Engaged with prospects at the National Retail Federation (NRF) trade show in New York City.- Became proficient using HubSpot for lead generation and NetSuite for CRM. Assisted with training new hires.

B.A. In Communication Studies And Certificate In Entrepreneurial Management

Education record

User Experience Design