Nicole Davis Email and Phone Number

Leading end-to-end program and project management for People Analytics at Verizon, including top of the line AI and Gen AI tools and Employee Listening Systems. Managing operations, communications, training, and enablement for products. Driving operational excellence and strategic alignment to empower data-driven decision-making.

Dynamic role overseeing Operations, Change Management, and Project Management within the People Analytics & Insights team. Lead Consultant supporting the Corporate Social Responsibility organization’s People Data strategy.- Spearhead Operations, Chief of Staff duties, and Project Management for the People Analytics & Insights team, driving change management, upskilling, Communications, and HR training initiatives.- Forge new partnership between Corporate Social Responsibility, People Analytics, and Global Technology teams, to generate bold ideas, create data visualizations and dashboards, and innovate value-added business strategies.

Working in a Project Management capacity on a global HR project supporting employee experience, change management and global design as Verizon transitions to a cloud-based Human Capital Management platform.- Leading localization efforts by collaborating with global HR, project teams, external consultants, and Legal counsel to ensure regulatory compliance across 47 countries to enhance global operational efficiency and mitigate risk.- Assist in project managing end-to-end experiences to maximize employee experience with the new systems and processes.

Provided HR support to 650+ unionized Customer Service associates and their management teams within Verizon Consumer Group, including developing business leaders, interviewing and hiring, analyzing data, and delivering innovative HR solutions.- Aided in producing a Team Leader development program to increase supervisor retention and upward mobility, associate satisfaction, as well as business effectiveness and call center profitability.- Created an efficient and sustainable system of planning and creating relevant internal communications through social media accounts, newsletters, videos, and other communication mediums to increase engagement and employee knowledge.- Analyzed quantitative and qualitative Pulse survey results of over 25 leaders and coached them on ways to improve their engagement and leadership skills and how to relay the results and actions to their teams.

Developing undergraduate students at the University of South Carolina’s Darla Moore School of Business in the Office of Career Management in areas of career coaching, resume building, and interview preparation.

Led a global Onboarding, Cross-boarding, and Off-boarding discovery project for new processes and technology for a Fortune 500, 20,000-employee company operating in 33 countries to reduce early turnover and increase productivity and compliance.- Developed new global processes, cost analyses, and a business case for implementing the SAP/SuccessFactors Onboarding module, with an annual expected return of approximately $400,000 upon completed implementation in 2021.- Managed a diverse project team of nine to create thorough proposals and plans for implementation and sustainability.- Coordinated many trainings with the new Inclusion & Diversity team to improve inclusion in the workplace and recruitment.

Supported the business by recruiting, staffing, and training during the company's expansion. Successfully developed and implemented several programs to increase employee motivation, retention, and sales revenues.

Created a "Faculty Spotlight" program that led to higher staff morale and increased student knowledge in specialty areas of Psychology. Developed and implemented an innovative student recruitment plan leading to increased Psychology students for the 2018-19 school year.

Provided in-home care to a variety of patients, making client safety and medical care my top priority.

Tutored sixth-grade students in all subject areas at an underprivileged elementary school, leading to improvements in grades, motivation, and morale.

Managed staff scheduling, inventory, daily and weekly financial reports, and onboarding/training.