Nicole Carbone Email & Phone Number

Established a marketing department, implementing processes and workflows for a company that previously lacked structured systems. Presently, I am responsible for the comprehensive management of the marketing department, overseeing website content creation, social media strategies, and coordinating event planning across multiple locations. Additionally, I manage community outreach initiatives and execute awareness campaigns.

Chicago, Il, Us

Partner with our Vice President of Operations, Regional Directors of Operations, and Asset Management team to provide sales and marketing support to our stabilized and new build communities. In addition to strategic planning based on KPIs and NIC data, I also coach our community teams to set and execute on strategic action plans to exceed our monthly ADC and revenue goals.

Brentwood, Tn, Us

Support operations for nine senior living communities ranging from IL, AL, to MC for a total of 1297 units. In 2018, consistently ran district at a 42.5% operating margin. Total revenue 58m in 2018 and a YTD NOI total of 25m

Brentwood, Tn, Us

Promoted to District from Area July 1st. Supported both operations and sales for an 'area' comprised of six senior living communities, with a total of 1,051 units ranging from IL, AL, to MC. Responsible for both census and revenue growth with a focus on growing ADC and finding opportunities for additional revenue potential.

Brentwood, Tn, Us

Provide district sales support for 12 senior living communities in the Denver market, three of which are continuum care. Finished in the top five highest occupied district in 2017 in company, while in a highly competitive private pay market. Promoted to Area Director of Operations and then to District Director of Operations.

Responsible for census and revenue growth across several states by providing sales and marketing support to memory care only communities, including start-ups. Provide support through coaching and mentoring, as well as developing strategies to overcome barriers to growth in each market.

Lake Oswego, Oregon, Us

Responsible for census growth of 942 Units within 14 communities by coaching and empowering sales and support teams. Started region at 74% and led region to grow to 84% within first year. Finished 2013 with Net 87 Primary Residents in region-company record net growth. Acquired a 15th community to region in February 2014, adding additional 100 units to portfolio for total of 1,042. Transferred from region to assist another region, leaving region stabilized at 93%.As of September 1st, 2014, transferred to assist growth of our Central Region, which included 11 communities with a total of 677 units with a history of challenged communities. States covered included AR, AZ, NM, OK, and TX.Responsibilities include hiring and training of sales team, coaching sales and leadership team, identifying barriers to growth, monitoring first impressions, ensuring model room is above standard, review weekly/monthly/quarterly sales reports. Identify focus communities requiring additional support.

Seattle, Wa, Us

Highlights: Responsible for 100% occupancy at home community while providing support to seven additional communities in regionProvided external outreach to four communities within a shared marketSet record for 104.7 % occupancy at Woodstock location. Exceeded 75% Inquiry / tour conversion ratio and a 75% tour to move ins closing ratio.

Responsible for publication of a local music magazine with a circulation of 30,000. Lead and develop editorial team, content management. Editor-in-chief, as well as author of several articles for magazine. Marketed publication to grow distribution from 5,000 to 25,000. Handled day to day operations.

During tenure at Plaza Healthcare, a Skilled Nursing Facility, I was promoted within on numerous occasions. Ending position was management of semi-monthly in-house payroll for over 250 employees. Always met deadlines with minimal errors. Handled entire process from auditing time punches to ensuring proper pay codes entered correctly (shift differentials, bonus, etc.), taxes, garnishments, deductions as well as keeping up with employee files. Enrolled and tracked benefits for eligible employees.