Nicole Dillard, Cmca, Ams Email & Phone Number

Richmond, Va, Us

Chesterfield, Virginia, United States

Glen Allen, Virginia, United States

- Responsible for several monthly and quarterly maintenance inspections throughout community with 200+ acres of common area- Analyze monthly financials and report on expense accounts that are over or under budget- Initiate and manage ongoing projects around the community, 10-15 projects annually- Obtain bids for community projects- Approve and code invoices to be paid for accounting- Prepare annual 1.5 million dollar draft budget- Work closely with the Board and 3,000+ homeowners on complaints and requests in a professional manner- Lead community through modern challenges, societal, and legal changes- Implement effective problem-solving skills for a wide variety of issues that arise frequently- Manage operations and maintenance for clubhouse building and several amenities- Supervise regular landscaping schedule and special landscaping projects for the community- Immediate supervisor to full-time Assistant Manager and part-time Administrative Assistant- Forsee future needs for the community and plan accordingly- Regularly receive training, and maintain a presence within the CVC-CAI community

Glen Allen, Virginia

- Assist with management and rental of the clubhouse- Successfully interact with homeowners and vendors, maintain close working relationships- Resolve any homeowner concerns, in a timely manner with professionalism- Assist the Board and committees with any questions, guidance, or tasks, as needed. Attend all Board meetings.- Work closely with the Community Manager and Business Manager on any and all necessary tasks- Thorough knowledge of all Governing Documents, Policies, and Design Guidelines.- Coordinate annual and monthly programs, events, and pool operations for 7,000+ residents- Create, edit, and distribute newsletters to 1,650+ homes, monthly- Maintain community website, Facebook page, and TownSq- Supervise 5-10 part-time employees- Regularly receive training, and maintain a presence within the CVC-CAI community- Member of the CAI-CVC Communication/Public Relation Committee- Published article in the CAI-CVC Consensus newsletter on the topic of increasing volunteer participation - 2017 CAI-CVC Very Large Community Association of the Year Award

Murfreesboro, Tennessee

- Continually update all social media platforms with at least four posts per day- Utilize Boutique Window, Constant Contact, and Eventbrite to effectively drive traffic and boost sales- Create unique and creative marketing campaigns to increase awareness and sales- Network to maintain a positive and effective stake in the community- Provide philanthropic opportunities to community non-profit organizations and other groups

Murfreesboro, Tennessee

- Coordinated move-ins and move-outs, and communicated with tenants to achieve maximum service satisfaction- Created posters and fliers to market company; maintaining a 90%+ occupancy rate- Assist in planning and promoting resident functions, attend functions and participate as host- Decorate model apartments and show units regularly to increase interest and closing rate

Murfreesboro, Tn

- Expedite and run food and drinks- Complete alcohol awareness class and receive certificate (ABC/Servsafe)- Participate in repeat business efforts and marketing to increase sales

La Vergne, Tn

- Ensured strong logistical coordination to deliver turnkey events for Fortune 1000 Companies with 500-6,500 in attendance- Ensured successful event accomplishment through effective leadership, engagement, and organization of staff- Led Event Manager Staff of up to 4 people- Managed and motivated traditional staff of 40+ in varying ages- Delegated, and instructed a timeline of duties to all staff for set up, event run, and teardown- Monitored expenditures and made decisions on necessary purchases to keep below budget- Encouraged community involvement by recruiting local staffing groups for event fundraising opportunities

Blaine, Mn

- Took initiative to become a bartender- In charge of a full bar to myself at times with up to 25 seats- Maintained regular customers while building new ones- Helped management with weekly inventory- Supervising position, oversee and close the restaurant on weeknights and weekend nights

Blaine, Mn

- Served large parties of up to 40+ people- Decorated restaurant for holidays- Completed alcohol awareness class and received certificate

Bachelor’S Degree, Business Administration And Management, General, 3.43

Community Management

Associate, Arts