Nicole De Luca Email & Phone Number

Bruxelles

- Drive and achieve individual and team objectives and be accountable for service level as well as sales results.- Advise Clients across the Brand and all product categories.- Handle and execute a complete range of inquiries and requests including (but not limited to): product availability and holds, transaction history, shipping/order status, fielding messages for store associates, store information or location, after sales service support, policies, customer service issues, etc.- Engage with Clients to develop long-term relationships, leveraging different client telling tools, in order to foster Brand loyalty.- Maintain the highest degree of customer service every day by demonstrating exemplary service leadership in the areas of phone quality, complaint resolution, product awareness, and store relations

Rome, Latium, Italy

Supervisor during the exams.

Rome

Interpreter from italian to english of lighting engineering lessons for international students attending an architecture master degree.

Rome

I support the teachers of the italian classes at Temple University, which is american. I also give private lessons to the students when they need additional explanations.

Sperlonga, Latium, Italy

Supervised the arrival and departure of all guests coming into the hotel. Monitored all reservations. Evaluated all guests payments and determined appropriate credit checking procedures.Managed all queries coming from customers and provided appropraite reply.

Master'S Degree, Conference Interpreting

Languages: English, German, Chinese.

Bachelor'S Degree, Linguistic And Cultural Mediation (Turistic And Business Field)

Languages: English, German, Chinese. Other main exams: Microeconomy, Economy of culture, European Union law, Theory and techniques.

High School Diploma, Languages

Activities and Societies: DELF, CAMBRIDGEI studied English, French and German. I also attended international classes, like DELF.