Nicole M. Diaz Email & Phone Number

San Diego, Ca, Us

Led the development of an API-first payments platform targeting video games, social platforms, and other digital creator economies. Built strategic relationships with leading platforms & partners to deliver seamless payment solutions, driving user engagement and retention.Drove user-centric design, resulting in an intuitive and frictionless payment experience for users worldwide.Built product team & processes from the ground up, taking product from <1 to scale. Acted as solution advisor and customer advocate for marquee accounts. Championed customer needs with Legal, Compliance, Customer Operations, Fraud, Engineering, Marketing, Data Analytics, Finance, and Business Development.Performed cost analysis, modeled financials, and developed a robust pricing model.

Greater San Diego Area

Provided strategic guidance and coaching for entrepreneurs in a variety of industries, from software development to personal services. Key Services Included:- Strategy Development & Planning- Business Model Optimization- Market Research and Analysis- Product Development Guidance- Leadership and Team Development- Branding and Marketing Strategy- Partnership and Business Development

Orange County, California Area

Built PMO, led product management and project management team. - Drove product strategy, development, and delivery in alignment with company goals. - Introduced best practices and continuous process improvement. - Developed KPIs and optimized performance across all product lines.

Managed distributed Engineering, QA, Documentation, Support, and Program teams. - Accelerated time-to-market through continual improvement and Agile practices. - Provided leadership to product teams. - Consistently delivered products on-time and on-budget.

Mission Viejo, Ca

Managed Engineering and QA teams. Streamlined product development processes. Provided cross-functional oversight for product management and launch activities. - Improved product performance by 10-40% across the entire suite, through back-end redesign. - Reduced average development cycle from 18 weeks to <4 weeks through automation and process improvements. - Contributed to 12% revenue increase through innovative service options and product releases.

Delivered Product Management and Marketing support for startups and small businesses. Provided the following services: - Market Research & Analysis- Product Strategy & Roadmap- Project Management- Agile Development- SEO/SEM Management- Product Launch Planning- Technical Marketing

Technical PM for 3 commercial printing platforms. Performed task analysis, defined requirements, and interviewed service partners. Organized user testing, training, and onsite events. - Reduced warranty costs by 17% through product improvements. - Managed multi-million dollar global training program. - Developed trouble trees and escalation paths to achieve 96.7% uptime target.- Designed a remote platform monitoring system, reducing YoY costs by 22%.- Managed service contracts, contractor, and vendor relationships.