Nicole D. Mercer Email & Phone Number

Wilmington, Nc

Established an online clothing and accessories store for women. Grew revenue from $0 to $100,000 in the first 24 months of existence. Created an online presence on social media, generating over 20,000 followers. Cultivated relationships with vendors to produce a versatile line of clothing and accessories. Reached a massive goal of $1 million in sales and $600,000 in profit in the 3rd year of existence.Supervised operational staff of 3 in-person employees and 2 virtual employees. Created an efficient process for sourcing products, marketing/selling to customers, shipping and storage.

Management of $1.2 million dollar annual budget. Management and development of team members. Improvement of customer service experiences through acquisition of competitors. Business to business sales goals reached or exceeded each month.

Met or exceeded month sales targets. Cross sold an extensive product line across the US. Met with local business leaders and entrepreneurs to sell our products. Partnered with local chamber of commerce organizations to generate business.

Managed a $14.4 million dollar annual budget for 12 locations. Managed and developed 30-40 team members across locations. Improved profitability by $3.5 million dollars. Decreased expenses by $1 million dollars. Hired and trained team members for local positions. Promoted 3 people from my team to the directors team.

Maryland