Nicole Monroe Email & Phone Number

Atlanta, Georgia, Us

Dublin, Ie

Serving as Chief IT strategist and Information Security Officer (ISO) for one of the largest law firms in VA, I direct and develop a highly productive IT team that provides all functions of IT/Infrastructure including systems, database & network administration, application & web development, information security, end-user and technical support across four VA offices • Successfully led initiatives in server virtualization, implementation of an office wide document and case management system, upgrading agency network and computers, Exchange server upgrade/migration, and network monitoring which resulted in reduced business risk, improved security and manageability of the agency network and servers, increased server performance, data storage and server life span and reduced cost of hardware • Negotiated several significant contracts for hardware, software and services with a market value of $3M that included a new case & document management system, new computer hardware, a secured FTP site and outside counsel software • Contributing member for an agency wide disaster recovery and business continuity plan• Implementation of a new efficient support structure including system outage notifications, ticketing system for efficient issue tracking and resolution, escalation protocols and end user-communication procedures• Planned and accomplished the IT component of the agency move to a new building where IT was accountable for data center design, office space networking, printing, conference room setup, wireless networking and the disconnection/re-connection of all computer equipment• Increased reliability, responsiveness and level of professionalism for the Information Systems department

Richmond, Va, Us

Reporting directly to the CIO, responsible for all end user computing (computer systems, VOIP, video conferencing across multiple sites, printers/copiers, etc.) for a national firm of 700 end users• Managed and developed a team of EUS technicians and one telecom engineer by providing training and creating opportunities to learn and grow• Managed day-to-day operations and created efficiencies where possible• Served as the liaison for the Firm’s outsourced Help Desk, Managed Services provider and all hardware and software vendors• Reduced the number of Help Desk tickets by 80% in the first 3 months of employment• Responsible for procurement of all Firm computer equipment and software• Managed a network refresh project that resulted in increased network speed and server room cabling firm wire• Managed and participated in a Firm wide roll-out of Windows 7 and Office 2010 using Citrix XenApp which resulted in increased mobility and productivity firm wide

Richmond, Virginia, Us

• Successfully managed a project that created a universal desktop image using SCCM which resulted in reducing time and resources needed for desktop imaging• Enforced policy and configuration standards across the desktop environment• Performed responsibilities of providing application packaging and distributing it across desktop environment• Created processes and procedures via technical documentation for various areas such as Image Deployment, Citrix XenDesktop and Operating System Security checklists• Actively involved in vendor selection for various enterprise wide projects• Team liaison for the Client Services and Information Security team to ensure proper hardening and encryption of the desktop image• Actively participated in Change Management and Project Integration meetings• Responsible for managing projects to create Windows 7 image and Office 2010 packages for enterprise deployment• Lead/Project manager on various Client Services projects as well as working closely with the Project• Management Office on enterprise solutions• Developed project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, allocation of available resources and document full Work Breakdown Structures (WBS)• Setup, designed and maintained the Citrix XenDesktop virtual environment• Performed 24X7 on-call duties for the Client Services and Platforms teams

Richmond, Virginia, Us

• Managed and participated in the deployment process of new and upgraded desktop systems• Managed the disposal/donation process of used desktop systems• Performed dual job roles as backup to Help Desk Analyst and Network Administrator• Evaluated and recommended for purchase improved desktop software and hardware• Built relationships and negotiated with vendors and suppliers for IT hardware and software purchases• Assisted with the setup and maintenance of all company servers and tape backups • System/LAN administration working with Microsoft Windows 2000 & 2003 Server and Active Directory • Setup and maintained computer systems and scanners as well as trained new employees on related software• Provided 2nd and 3rd tier Help Desk and Network support to local and remote employees• Create new images of all company desktops and notebooks using Symantec Ghost Software• Handled the setup and maintenance of all audio/visual equipment for meetings and presentations• Setup and trained new employees on Avaya Telephony System and Cisco Unity phone system as well as performed routine maintenance• Setup and maintained handheld wireless devices (i.e. Palm Pilot, Treos, Blackberry)• Successfully developed a printer project plan (printer location, naming convention, etc) for firm office move• Worked with IIS and FrontPage extensions to successfully move current company Intranet site to a new server• Assisted with the development of the annual IT budget resulting in cost reduction• Participated in an IP schema change of the network infrastructure for the firm • Performed miscellaneous job duties and managed various projects as required

Computer Science

Master Of Science, Management Information Systems

Bachelor Of Science, Computer Science