Nicole Doebert Email & Phone Number

Kissimmee, Fl, Us

Appleton, Wisconsin, United States

• STRATEGY- Partner with SVPs, VPs to create and implement transformation strategy and multiple 3-year roadmaps of strategic initiatives to drive customer and revenue growth.- Coach and advise VPs to ensure adoption of transformation governance, process, and tools to attain key organizational goals.- Help strategic initiative leaders align execution methods (including Agile) to deliver outcomes. Coach initiative owners on business case, KPI and milestone plan development.• COMMUNICATION & CHANGE MANAGEMENT- Prepare executive communication including board of directors’ updates, CEO staff meeting materials, quarterly business reviews, enterprise town halls, steering committee presentations.- Design and lead change management and capability-building to help the workforce master and maintain desired behaviors, including: - Hosting an internal podcast featuring executive and transformation leaders with approximately 1/3 total workforce listenership (higher than average). - Facilitating executive sessions to launch the organization’s renewed strategic purpose. - Serving as strategy expert for content development and facilitation of leader summits. - Developing and delivering on communication, change management, and event plans for 1,000 employee division. - Planning and facilitating quarterly strategic leadership retreats for team of eight VPs. - Leading annual development and strategic alignment retreats for 85 people leaders.• CUSTOMER EXPERIENCE & CULTURE- Lead enterprise-wide initiatives to role-model and influence customer-centric culture using change management principles (ADKAR).- Introduce and use customer experience design, such as customer journey mapping, voice of the customer research to create business strategies.

Appleton, Wi

- Ensured proactive/reactive membership retention and transition efforts were performed in compliance with internal service, federal and state regulatory standards.- Managed overall operations and staff, including introduction of professional development, team/individual results reporting and quality assurance process.- Collaboratively developed, tested, and refined new ideas aligned with corporate goals, such as proactive contact for universal life insurance contract owners which led to more than 1,200 owners adding recurring premium.- Increased 2014 team results by 172% year over year, exceeding target by 30%. Increased 2014 workforce engagement scores by 10% overall; increased scores more than 30% in three priority areas – integrity, challenging work, and involvement/innovation.- Built and managed new team of four administrative assistants, overseeing their virtual support of seven senior leaders. Defined team structure and workflow, managed capacity, and skills development to achieve top level of customer satisfaction.

Appleton, Wi

- Developed and executed cross-functional strategic communication plans to increase target prospect and customer engagement with volunteer and financial education programs and events.- Managed national-scope projects such as Thrivent/Habitat for Humanity partnership media announcement and Do One Thing Differently financial literacy campaign.- Supervised brand implementation and design of website, videos, and more than 300 marketing tools and resources for national Thrivent/Habitat for Humanity partnership program.- Helped design volunteer experience for Gulf Coast and El Salvador Community travel build trips, including guided discussion, post-trip photo sharing, and in-country cultural experiences.- Managed and developed timely, relevant content for internal and external customer websites.- Worked with creative services directing copy, photography, design for 250+ marketing pieces.

Oconto Falls, Wi

- Developed and implemented strategic marketing plan to target specific member groups including design of advertising media, publications, designed, printed promotional materials. - Wrote, edited, and published both interoffice and member newsletters. - Developed and coordinated youth programs.

Mba, Business Administration, 3.95

Activities and Societies: Beta Gamma Sigma honor society, Outstanding MBA Graduate of the YearCompleted the M.B.A. program in just over 2.

Bachelor Of Arts, English And Communication, Media & Theater, 3.74

Activities and Societies: Alpha Sigma Chi, BIG, Gamma Sigma Alpha honor society, Chamber Choir, Concert Choir, Wind Ensemble, Jazz.

High School, High School/Secondary Diplomas And Certificates, 4.167

Activities and Societies: Concert Band, Jazz Ensemble, Swing Choir, Concert Choir, National Honor Society, National Art Honor SocietyHigh.