Nicole E. Douglas, Mph, Cphq Email & Phone Number

• Spearhead solutions to implement and maintain in-person and dedicated mental health support services within workplaces
• Engage with customers to understand their unique requirements and tailor services to meet their needs effectively
• Drive operational efficiency by streamlining processes and procedures to enhance service delivery and customer satisfaction
• Proactively identify and address operational challenges to optimize workflow and service quality
• Oversee administrative, logistical, and operational support for a network of 160+ mental health providers across varied industries including aviation, biotechnology, biopharmaceutical, clean energy, e-commerce.
• Tackle complex problems to fulfill customer requirements, employing strategic thinking and innovative solutions

• Scheduling Tool Operations
• Managed scheduling tool operations to optimize care experiences for providers and members
• Developed and implemented strategies to enhance scheduling efficiency and effectiveness, utilizing data-driven insights and analytics
• Collaborated with Analytics to design and implement a comprehensive dashboard, enabling informed decision-making and resource allocation to address gaps in scheduling tool
• Spearheaded innovative solutions to address challenges and increase provider adoption of the scheduling tool, driving continuous improvement and user engagement
• Piloted and launched scheduling workshops to significantly enhance efficiency in scaling scheduling tool, providing hands-on training and support to providers

• Managed program operations, process improvement initiatives, education, and cross-team coordination to optimize clinical outcomes of antimicrobial use in adults and pediatrics
• Led multi-disciplinary team projects that reduced inappropriate antimicrobial use, including implementation and updates to health system policies and procedures
• Evaluated health system performance to develop and implement data-driven and evidence-based interventions
• Developed and maintained policies and procedures in accordance with regulatory and accreditation bodies, i.e. California Senate Bill 1311, The Joint Commission MM 09.01.01, and CMS Regulatory Standards
• Organized documentation and communication of protocols, data, challenges, barriers, accomplishments, priorities, and COVID-19 updates i.e. clinical guidance, emergency use authorization (EUA) and other policies
• Oversaw website operation, including design, content, and site maintenance

• Managed pay-for-performance improvement programs for UCLA Health patients and Medi-Cal Managed care enrollees
• Designed and prepared interventions focused on improving patient care and clinical processes to assist health system in earning $42.3 million of $43.4 million (97.47% of available funds) in state funding
• Collaborated with department improvement teams and subject matter experts to assess current state of patient population, develop appropriate solutions, and execute on identified opportunities
• Identified and implemented strategies using lean methodology tools to support project’s goals and priorities
• Researched, organized, and prepared quantitative and qualitative data for studies and reports
• Analyzed and synthesized data from improvement activities and initiatives to present to task forces and steering committees

Greater Los Angeles Area

• Managed medical education programs concurrently with overlapping deadlines from conception to implementation
• Collaborated with clients to define program scope, goals, objectives, expectations, risks, and results
• Developed budgets and operating plans for programs ranging from $45,000 to $200,000
• Secured 30% to 65% of program financial support by fundraising over $850,000 in educational grants
• Coordinated acquisition and maintenance of supplies and equipment
• Led internal and external cross-functional teams through complex program logistics to ensure program sustainment and success

• Monitored and reviewed screening activities at O'Hare International Airport to prevent spread of Ebola virus
• Contributed to planning, implementation, and evaluation of Prepare Chicago initiative with emphasis on community preparedness and community recovery
• Ensured activities complied with regulatory requirements and integrated with activations, exercises, and drills
• Assessed strengths and areas for improvement in emergency operations coordination, information sharing, medical surge, epidemiology, and surveillance
• Conducted qualitative research and evaluations of onsite medical operations

• Spearheaded comprehensive proposition strategies based on deep understanding of competitive landscape
• Analyzed, identified, and communicated trends and challenges impacting programs on quarterly basis to senior leadership
• Presented recommendations to senior leadership and Advisory Board on how to drive results based on program analysis
• Understood, interpreted, and predicted outcomes of recommendations, and anticipated outcomes of introducing change to existing processes and programs
• Collaborated with cross-functional teams to facilitate implementation of immediate and long-term program strategies

• Developed, monitored, and evaluated work plans and outcomes for program implementation
• Streamlined operations and services of programs to increase productivity and quality of deliverables by 21%

• Formulated and facilitated communication strategies and processes for implementation of new programs
• Identified, negotiated, and executed strategic partnership opportunities with key stakeholders

• Helped raise $15 million in Northern California, Oregon, and Washington for Hillary Clinton for President
• Created and managed budgets; monitored accounts; and negotiated contracts with vendors
• Recruited, trained, directed, and supervised 195 volunteers for fundraisers and phone bank centers

Master'S Degree, Public Health, Health Policy And Administration

Activities and Societies: Founder, SPEECHmasters, 2015; Programming Committee Chair, Minority Health in the Midwest Conference, 2015

Bachelor Of Arts, Business Communications

Activities and Societies: Student Body President, 2006-2007 Resident Housing Association President, 2004-2005 Habitat for Humanity, Spring.