Direct three franchises (Houston, Fort Worth and San Antonio) to create a uniformed operational structure that best fits the business goals and strategy. Single point of accountability for culture by leading from the front and impacting our business and employees, starting with our front-line team members all the way up to our management team. Oversee general operations during high turnover of management team, including metrics, fleet maintenance, logistics, safety/risk and customer service.

Oversee HR operations, including employee recruitment, disputes resolution, and employee termination / understaffing. Lead benefit programs and services management, including group life and accident insurance, retirement programs, health and dental. Develop employee development, language training, and H&S programs, based on training needs. Oversee staff employment matters, including selection, promotion, and placement to address performance gap. Represent the organization in front of community groups, professional societies, and other organizations.

Developed HR policies and procedures of a start-up venture capital company to support corporate objectives. Designed risk identification and mitigation plans in partnership with outside counsel while remaining current with labor laws. Administered bi-weekly payroll systems / processes to ensure high data accuracy and integrity. Prepared and presented detailed reports to support executive management in strategic decision-making processes. Ensured full compliance with H&S guidelines to avoid employee accident and injuries. Administered ISNetworld, PEC Safety, and PICS auditing for reporting of HSE programs. Managed on-boarding process, such as background screens, drug testing, offer letters, and new hire orientation.

Led employee recruitment processes from job advertisement to candidate selection and training to meet staffing needs of organization. Generated payroll, checked variances, and removed ambiguities while collecting and analyzing employee data. Deployed learning management system to standardize training and promote a culture of performance excellence. Processed visa documents for Non-US employees in support of H-1, L-1, B-1 OCS, E-2 and permanent residency applications.

Administered full hiring life cycle across North and South America, including requisition approval, job descriptions and postings, offers, relocation approvals, pre-employment testing, and background and physical/drug screens. Developed first employee handbook for North and South America Region: forms, policies, and procedures to coincide with handbook. Directed all facets of payroll and benefit administration for up to 250 hourly, salaried, and union employees for all regional sites. Designed effective training programs and schedules, based on client, company, and employee needs. Prepared records and documentation for HR transactions in compliance with government guidelines and company policy.

• Administration of benefits for 400 employees, including regional and international expatriates• Maintain in-depth knowledge and expertise in employee benefits compliance, benefits administrative services, make recommendations to executive team regarding benefits administration process, respond to and facilitate resolution of escalated benefits issues from staff and answer benefit queries• Reconciliation of insurance invoices, track appropriate charges of insurance costs. Saved the company over $150,000 in first two months by updating outdated records

• Assisted all hiring managers with screening of candidates, coordination of interviews and all hiring procedures• Accurately managed all aspects of payroll and benefit administration for over 120 employees using ADP PayeXpert and HRB systems• Worked closely with management and employees to improve work relationships, build morale, increase productivity and staff retention• Successfully improved upon all aspects of administrative duties including payroll, Cobra administration, 401k plan, 125 cafeteria plans, medical, dental and vision insurances• Coordinated college career fairs and on-campus recruiting efforts• Key role in integrating exempt and non-exempt employees after acquisition of a company in Louisiana• Established and monitored the WhiteFence career website