Nicole Shepherd Email and Phone Number

Jira and Confluence AdministratorResponsible for all aspects of administration of large-scale Jira and Confluence installations including configuring project workflows, creating custom fields, user management, plugin maintenance, and troubleshooting user/application issues. Evaluate enhancements to the system, implement new tools or recommend alternatives as appropriate, and manage upgrades.• Key contributor on worldwide datacenter migration and consolidation of multiple Atlassian Jira instances as part of larger project to streamline development tools and reduce licensing and maintenance costs. Project Manager, Metrics & OperationsProvide automated, standardized reporting across disparate systems. Assist in the implementation, training, rollout and ongoing support of a project portfolio management (PPM) tool for the development organization.  Project Manager, Application Services/Development OperationsDevelopment, implementation, and ongoing audit of the corporate Release Certification Process, acting as liaison between product management, marketing, development, support, services, sales, and partners. Work cross functionally with assigned portfolio of 40+ solutions to successfully certify product releases.• Administration of the product management information tracking system including user training, documentation, and ongoing testing of enhancements and bug fixes• Lead project to map and cleanse product SKUs, enabling large scale migration of product information

• Key contributor to success of new $5M wireless prepaid phone category, generating $15M in sales• Developed and marketed new assortment of cell phone accessories

Created new user interface designs for a next-gen ecommerce web application

Promoted to assistant buyer within five months, managing two categories with annual sales of $40M