Nicole Vigil Email & Phone Number

Westminster, Colorado, United States

Englewood, Colorado, United States

• Recruited to provide daily support and assistance on a global team for airline fares, pricing and shopping issues within the Travelport GDS systems to achieve a high level of error resolutions. Technical support areas.
• Lowered case submissions of automated exchange faults by detecting and reporting data bugs.
• Recommended data… Show more Recruited to provide daily support and assistance on a global team for airline fares, pricing and shopping issues within the Travelport GDS systems to achieve a high level of error.
• Recommended data application coding techniques to vendors to reduce pricing errors and increase overall revenue on a weekly basis.
• SME level in ATPCO Cat 16 and 31 data application for automated ticket exchange products Rapid Reprice and ARNE
• Maintained SLA agreements on a daily basis.

Glendale, CO

• Responsible for creating and managing a new team focused on increasing revenue and reducing errors with airline contracts. Managed performance driven team providing dual GDS airline pricing support for more than 200.
• Instructed and trained consultants to improve airline contract compliance increasing commission and recovering revenues up to 50% monthly.
• Implemented quality control processes to reduced debit memos and retain… Show more Responsible for creating and managing a new team focused on increasing revenue and reducing errors with airline contracts. Managed.
• Implemented quality control processes to reduced debit memos and retain revenues of 20% monthly.
• Managed and maintained over 40 airline vendor contracts.
• Increased efficiencies and streamlined processes through automation. Show less

Glendale

• Provided quality control for corporate, leisure and independent travel consultants prior to ticketing for international itineraries to increase revenue and ensure airline contracts applied correctly. Offered fare.
• Implemented processes and procedures to ensure contract compliance for consultants
• Identified areas of… Show more Provided quality control for corporate, leisure and independent travel consultants prior to ticketing for international itineraries to increase revenue and ensure airline contracts.
• Identified areas of improvement and trends in fares to enhance contract negotiations with vendors and fare savings for customers.
• Nth Degree Award winner 2012 for going above and beyond. Show less

Glendale

Arranged detailed travel schedules for executives and high touch business travelers with a strong emphasis on international travel. Made reservations for airlines, car, hotels, limos, rail, meeting rooms and services while ensuring company travel policies were met along with maintaining a high level of customer service and low error rate.