Nicole Eiler-Carrigan Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Enterprise Compliance Regulatory Intake and Management

Milwaukee, Wi, Us

I am a matrix thinker. I believe complex problems require complex solutions. I apply systems thinking to proposed solutions to extrapolate likely impacts to people, processes, and systems – and then ensure the plans are clearly and simply defined, presented and executed. As a result, the final matrixed solution meets the client's needs with as great a positive experience (little negative experience) as possible.

• Executed multiple high risk and priority projects as a lead BA within the Program Management Office (PMO) including system conversions and Enterprise regulatory efforts coordinating requirements-solicitation and solution-execution across multiple product lines including: o Variable Annuities o Variable Life o Brokerage o Advisory • Led 25 cross-functional workstreams across both Risk and Investment organizations (over 100 employees) for 9 months to analyze, assess, and consolidate client accounts across multiple product databases resulting in: • Effectively-flawless mailing event for SEC Regulatory Mailing, including updated Client Relationship Summaries and disclosure brochure. o Consolidated 1.9M accounts down to 1.3M client mailings: a 37% reduction from previous mailing: o Reduced 1.8M physical mailings to 360,000 eDeliveries and 911,000 physical mailings: a 51% reduction of physical mailings. o Reduced mailing cost by approximately 50% less than 2020's mailing. o Reduced return mail (physical mailing only) from 30,000 to 17,000: 43% reduction. • Led 11 cross-functional workstreams in an impact assessment of Department of Labor Prohibitive Transaction Exemption 2020-02. Assessed over 200 artifacts (forms, system function points, processes, etc.) within an extremely tight window of 45-days. • Mentored and collaborated-with other senior and junior BAs to implement practices and deliverables to provide stakeholders with: o Predictable and consistent interactions with BAs o Efficient and best practices around analysis approaches and communications o Successful projects that meet the change needs of the company

Milwaukee, Wisconsin, Us

Business Consultant:Identified business processes impacted by the FINRA Know Your Customer and Suitability Regulations and the Pre-LL Series Interest Rate across both Risk Product and IPS areas. Modeled current and desired processes in order to perform gap analysis providing the Compliance, Advisory, and Actuarial business clients with the understanding of what scope the project should encompass to meet the desired outcome for the sponsoring. Acted as the Requirements Lead in the elicitation and documentation of projects' requirements. Acted as Transition Lead between the project team and the support team for the FINRA Regulatory project. • Created and maintained process models throughout the project stages. • Monitored requirement gathering to identify possible change to scope of project and directed these items to the Change Control process.Project Assistant:Assisting multiple large and small projects at Northwestern Mutual at program-level gaining understanding of SA&E processes and documentation. Supporting the gathering and consolidation of estimates from brokered teams, and analyzing actual and projected team spending to provide management with an understanding of the project's financial health. Coordination of weekly and bi-weekly status reports. Responsible for documenting meeting minutes for both project and technical meetings. • Created and maintained project budgets, testing defect, and change request reports in Excel. • Monitored active projects' risks for escalation or closure. • Created and maintained SharePoint sites for all projects. • Recorded meeting minutes for most project meetings for archives and communication of decisions made.

Detroit, Michigan, Us

Directed a $4.8 million global IT project of a multi-national, multi-vendor project team ( local to global-scale IT service corporations ). Managed monthly project financial budget, forecasts and accruals to conform to the Sarbanes Oxley law. Created contracts and negotiated prices with primary vendor to support a suite of software applications providing the capability of diagnosing and repairing General Motors vehicles to a global network of 15,000 dealers and aftersales service shops.* Maintained close interaction ( including travel ) with global business / customer representatives throughout the project in order to successfully meet fluctuating business requirements and timelines.* Guided out-sourced vendor through internal software development lifecycle deliverables ( CMMI Level 4 ) in order to successfully meet General Motorís requirements without disrupting project timeline.* Directed three flawless Go Lives launching major enhancements to automotive dealers without disrupting the global dealer network avoiding a warranty cost of $20,000 per hour.

Detroit, Michigan, Us

Managed the day-to-day activities of a fully-deployed suite of software applications that provide a global network of dealers and aftersales service shops with the capability of diagnosing and repairing General Motors vehicles.

Detroit, Michigan, Us

Coordinated massive cleanup of database underlying paper catalog, encompassing 50 years of automotive parts data. Used ISPF / TSO / IMS to interface with GMís North American Parts mainframe hierarchical parts database. Wrote Easytrieve Plus queries to obtain data from mainframe hierarchical parts database. Wrote queries in MS Access and DB2, improving readability of the ACDelco paper catalogs and increasing sales of ACDelco parts.

Detroit, Michigan, Us

Directly supported the Service Engineering Director, his staff and managers with yearly budget presentations, business plans, quarterly executive presentations. Personally responsible to Director for departmental resource tracking including actual and projected.* Reduced time required for resource tracking duties from 40 hours per month to three for a savings of $17,000 a year.

Detroit, Michigan, Us

Created and maintained development and delivery schedules for an automotive diagnostic and repair software application. Assisted in the creation and maintenance of change management processes. Designed an issue tracking database.* Achieved a savings of $2M a year by increasing the number of data deliveries possible via satellite to GM North American dealers.* Interacted with business management, automotive technical experts, and software developers which achieved smooth and extremely successful software deliveries allowing dealers to service vehicles successfully and consistently.* Streamlined and simplified the VIN-resolution database delivered within the product by converting existing data to relational database and designing user-interface for new database.

Detroit, Michigan, Us

Coordinated team of ten editors working with group of 40 service information developers meeting a tight 60-vehicle-per-year publishing schedule. Edited service information using SGML text-editor to create hyper-texted web delivered service information saving General Motors millions of dollars a year in printing and shipping costs.* Interpreted and defined formatting policies for electronic and paper deliverables and documented all editorial processes in order to achieve consistent look and feel across all diagnostic and repair procedures.* Allowed service engineers to focus on creating diagnostic and repair procedures by troubleshooting database and LAN / WAN as Site Administrator for entire team.

Edited service information using SGML text-editor to create hyper-texted web delivered service information saving General Motors millions of dollars a year in printing and shipping costs.

Masters, Computer Information System

Bachelor Of Arts, English