Nicole Ellis, Cm, Pmp, Csm, Cbf Email & Phone Number

Raleigh, Nc, Us

Asheville, North Carolina, United States

Raleigh-Durham, North Carolina Area

Roanoke, Va

• Instrumental in building the Organizational Change Management office to support enterprise business transformation during the organization’s transition to a new enterprise SAAS platform.• Facilitated the development and execution of the change strategies and plans, including the Sponsor Roadmap, Communications, Training, Coaching and Resistance Management plans. • Accountable for building out the Enterprise PMO department to ensure alignment with corporate initiatives, process standards, continuous process improvement and resource management to establish sustainability and growth. • Led multiple enterprise-wide implementations and system conversions while maintaining consistent communication, managing multi-client, senior management and stakeholder expectations, and working with end users and front line managers in the adoption of new processes.• Member of the Strategic Planning, Governance and Enterprise Risk Management (ERM) teams that directed organizational units towards the mission and goals of the corporate enterprise while identifying and reducing risks.• Led a national EDI taskforce that incorporated CAQH CORE EFT & ERA Operating Rules, ICD-10 regulations, and third party payor transactions.• Led an agile development team responsible for converting the company’s client based claims system into a web based application.• Managed the Business Intelligence program, helping to build the Data Warehouse, multiple corporate dashboards, metrics and reports to enable better business decisions.• Provided overall management and support for concurrent projects and teams across multiple clients, stakeholders and cross-functional areas throughout the SDLC.• High technical comprehension with experience in multiple technologies such as EDI, HTML, XML, Java, .net, VB, SQL, Oracle, and relational databases.• Proficient in PM Tools such as MS Project, JIRA, Confluence, Visio and the MS Office Suite.

• As a member of an Agile development team, helped build the company’s Inventory Management System. This was an 8-month iterative and incremental project built entirely in-house, which was originally scheduled to take 3 years.• Was the critical liaison between 31 business units, Product Owners, Stakeholders and the development team, and can effectively communicate at either end of the spectrum.• Managed change at the employee level as they transitioned from a manual system to complete automation.• Was senior analyst on various development projects, which encompassed multiple software platforms, including .NET, iSeries, Data Warehouse and Web Portals, both internal and external.• Was instrumental in helping the company convert to Agile Scrum development methodology, and have consistently managed projects throughout the entire software development lifecycle (SDLC), regardless of the development methodology.

Phoenix, Arizona

• Team Lead on a large system conversion and implementation for a multi-faceted Sales and Accounting interface from the AS400 to SAP. This project affected employees and customers alike and carried a substantial amount of resistance.• Led an implementation team that handled the transition of multiple corporate mergers as the organization acquired smaller companies in their journey to grow the business. Responsible for training and managing employee change as the workforce transformed into new ways of doing their jobs.• Led an Electronic Data Management and OCR/ICR Data Capture project, which replaced the company’s data entry, billing and HR processes, resulting in the reduction of 8 FTE’s. • Managed corporate B2B Web Portal projects, which granted customers and vendors secure access to electronic data, therefore further reducing costs and creating an unbeatable competitive edge.• Designed, managed and implemented an EDI process for electronic billing, further reducing the customers’ A/P costs and building additional competitive advantage.• Designed, managed and implemented the company’s enterprise Workflow system, which automated many of the processes that had been labor intensive.

Bs, Business Administration And Management, General

Associate Of Science - As, Accounting And Business/Management

Cbf, Credit Management

Leader To Coach

Manager To Leader

Thinking Council