Nicolee L. Email & Phone Number

Amsterdam, NH, NL

Amsterdam, North Holland, Netherlands

• Partner with stakeholders to assess the business needs and translate them into requirements.
• Collaborate with the team members to generate comprehensive user stories and acceptance criteria.
• Backlog prioritizing.
• Assist in multiple stages of software testing.
• Lead training sessions for end users and creating user training materials.
• Hands-on configuration of a OMS platform.

City Of Johannesburg, Gauteng, South Africa

• Constructing business process flows, mapping end-to-end operations to identify interdependencies, streamline procedures, and boost operational efficiency.
• Conducting research to identify process improvements and developing proposals for business cases.
• Documenting changes and training requirements.
• Managing projects from initiation to implementation, and providing extensive training and support to various stakeholders.

City Of Johannesburg, Gauteng, South Africa

Responsible for coordinating project workshops and events, including travel arrangements, as well as enhancing SharePoint sites for global users and clients. I also leveraged my expertise in document and content management to establish and organize an efficient document management system.

City Of Johannesburg, Gauteng, South Africa

Established efficient change management policies, procedures, and workflows in the ServiceNow system, including the redesign and implementation of the change management workflow using the graphical workflow editor. I also handled the complete change management process, from submission to implementation, and designed reporting processes for change metrics.

City Of Johannesburg, Gauteng, South Africa

Led a team of Change Coordinators and Administrators, overseeing the entire change management process, and ensuring efficient workflow through task coordination and adherence to established policies and procedures. I also created workflows and management reports using BMC Remedy 6 and established comprehensive guidelines for efficient information handling.

Rustenburg, North-West, South Africa

Managed the change and configuration for the Anglo Platinum account, ensuring efficient processing of changes while adhering to established policies and procedures. Oversaw requests from submission to implementation, maintained and updated the CMDB. Utilized BMC Remedy 6 to create workflows and management reports.

Safe 4 Certified Agilist

Bachelor Of Commerce (Bcom), Business, Management, Marketing, And Related Support Services

Business And System Analysis

Itil Intermediate V3: Capability (Release, Control And Validation)

Itil Essentials Certificate V3, Itil