Nicole Elswick Email & Phone Number

Tampa, FL, US

Tampa, Florida, United States

• Provides executive support to the CEO, CFO, and Executive Leadership Team (ELT) on the day-to-day operations.
• Coordinates all meetings for CEO, CFO and ELT members which requires exceptional organization skills and attention to detail.
• Coordinates quarterly board meetings with board members and equity partners including logistics, travel coordination, and preparing presentations.
• Coordinates monthly ELT Strategy Sessions for entire Executive Leadership Team in various cities.
• Manages all travel arrangements for CEOs including flights, meals, car services, hotel stays, translators, etc.
• Heavy calendar management covering 5 plus time zones.

Tampa/St. Petersburg, Florida Area

• Scheduled appointments and coordinated travel arrangements.
• Coordinated meeting setups by ordering catering, maintaining the conference room, and keeping kitchen fully stocked.
• Organized and maintained filing system for the office. Coordinated the retrieving and sending of files to offsite storage. Retrieved information from files when needed.
• Created, reviewed, and approved all employee and executive expense reports for reimbursement.
• Maintained office equipment and property such as telephone system, computers, printers, plant services, landscaping service, pest control, plumbing, HVAC, and general maintenance.
• Coordinated and located qualified vendors, accepted bid proposals for all office needs, and managed special projects to completion.

Riverview, FL

• Communicated directly with and on behalf of the C-suite Executives, with others in and outside the organization. Represented the C-suite Executives and the organization as needed by telephone conversations and in.
• Heavy calendar management for all C-suite Executives.
• Assisted in coordinating annual sales conference by making travel arrangements for non-local guests, coordinated attendance, and communicated agendas to all travelers.
• Proofed briefing materials, agendas, and PowerPoint decks for executive-level meetings.
• Booked conference rooms and coordinated catering for staff and board meetings.
• Drafted executive communications to senior staff and all personnel.

Tampa/St. Petersburg, Florida Area

• Provided overall marketing support to Client Managers and Sales Representatives on enrollment and re-enrollment strategies, events, and marketing materials.
• Created and worked on local marketing initiatives that drove and promoted specific market agendas.
• Prepared presentations, coordinated customized marketing materials, and collected competitor analysis reports.
• Coordinated open enrollment fairs and Benefit Counselor scheduling for enrollments.
• Provided support to the sales team with large case RFP's (request for proposals) by compiling analysis reports, filling out questionnaires, and creating quote packages for delivery to Sales Representative and Broker.
• Reviewed Inforce Block of Coverage Report to identify possible sales opportunities and soon to lapse policies.

Tampa/St. Petersburg, Florida Area

• Managed incoming correspondence via phone, email, mail.
• Maintained office supplies, office cleanliness, and processed facility requests.
• Coordinated and scheduled meetings and teleconferences for Client Management Team.
• Faxed, filed, and coordinated printing requests.
• Managed travel arrangements and itineraries, and prepared expense reports.
• Created presentations, memos, letters, manuals, agendas, and other correspondence on behalf of management team.

Oldsmar, FL

• Managed order fulfillment process from order entry; obtained all necessary paperwork, verified for completeness and accuracy, and validated credit/payment terms; worked with Accounting on credit/payment issues
• Actively monitored the Sales, Shipping and Back-Order screens in customer relationship database (SMART) to ensure all equipment necessary for sales order processing was purchased, received in, tested, and shipped to.
• Primary point of contact for all customer service issues; handled all incoming customer service calls/emails in coordination; managed issues forwarded by Account Managers; validated issue and followed through on.
• Oversaw C.A.R.E. ticket process to completion; created C.A.R.E. tickets for all post-sales customer issues/inquiries; created/processed return material authorizations (RMA’s), processed replacement orders, ensured.
• Handled administrative assistant duties on a regular basis by watching the front desk, answered and routed incoming calls, and greeted customers and visitors

• Assisted customers with any billing, technical and sales-related concerns and problems
• Diagnosed the customer’s specific technical issues and resolving them on the spot
• Being a personal representative that customers could trust and relate to with their questions
• Followed up with customers on any installation or trouble calls
• Educated and engaged customers through product demonstrations
• Promoted the company throughout the community at events hosted by Bright House