Nicole Farquhar Email & Phone Number

Vista, California, United States

- Manage the Customer Service team for the US- Manage and oversee the order file, sales reporting, open orders, returns, markdowns, and allocation- Manage all incoming POs, receipting, and credits - Manage all key accounts (EDI) and international orders- Oversee all inventory to ensure accuracy and efficiency in the warehouse- Direct and conduct monthly and yearly cycle counts- Run discrepancy reports, research, and address all inventory discrepancies- Warehouse layout and new product arrival- Execute domestic transfers between warehouses- Generate and send out weekly ATS forms- Manage and enforce MAP policy- Assist with forecasting

Greater San Diego Area

- Manage all customer contact including answering of incoming phone calls, customer service emails and walk-in customers- Oversee the efficient and accurate processing of all sales orders to ensure timely delivery of all products to customers and accounts (prebooks, assortment plans, returns)- Develop and circulate appropriate reports in relation to order management as requested by management- Drive sales and uphold company policies- Oversee the online platform and sales for the US

Vista, California, United States

- Enter and post all receivables to customer accounts- Prepare 90-day notes for US dashboard- Send monthly statements to customers- Apply credits to customer accounts - Put accounts on hold at 60 days- Make calls and send letters on past due accounts- Identify uncollectable accounts and process for collections - Work closely with auditors at year end- Collect and update customer resale certificates- Work with CFO/DOO on end of year doubtful debt revision- Manage account credit limits- New account set up - Process credit references

Greater San Diego Area

- Drive sales, high level of customer service, manage and resolve issues- Order processing (prebooks, assortment plans, returns, back orders, filing invoices)- Update and send out weekly order forms- Asist sales representatives with order inquires- Oversee the online platform and sales for the US, assist E-Commerce manager with product updates for both FCS and Softech sites

La Jolla, Ca.

- Generate repeat business by developing genuine customer relationships- Build relationships with brand representatives through daily emails and sales calls to fulfill orders- Input data to prepare daily sales reports and regularly use weekly and monthly data to develop sales and promotional strategies- Inventory control, ordering, bank cash deposits-Upheld strong KPI’s by suggestive selling and positive customer service- Purchase women’s clothing, accessories and shoes for each season while maintaining a monthly budget- Visually merchandise entire store seasonally- Recruit, hire and train new store employees- Assign employees specific duties to best meet the needs of the store

La Jolla, Ca.

- Delivered excellent customer service by greeting and assisting each customer- Created window and in store displays- Merchandised men’s/women’s clothing and accessories- Assisted in inventory, processing shipments and daily restocking of sales floor

Associate'S Degree, Fine And Studio Arts

Fine And Studio Arts