Nicole Ferland (Garrow) Email & Phone Number

Indianapolis, Indiana, Us

- Lead the disaster recovery initiative, from the ideation phase through implementation.- Created a POC that was approved for setting up Terraform to handle our AWS IAM- Work primarily with AWS (EC2, IAM, VPCs, LBs, SNS, WAF) - Working with multiple different teams on their own projects as a DevOps representative- Unblocking the team regularly on AWS related issues- Using Jump Cloud and Power Shell I automated roughly 90% of the manual process for auditing and cleaning up users on 30+ Windows Servers. I also created the processes and documentation to go with it.- Designed and implemented policies and procedures for the companies DevOps projects. This included setting up code owners, repository templates, and other safeguards to make work easier for the team.- Working closely with a director to restructure policies and procedures within the team as well as pushing for procedure change for all of engineering, for example how we do deploys- Assisting the move to KanBan- Triweekly 24/7 on call, working through triage events as well as interrupt tickets.

London, Ontario, Ca

I worked as a DevOps L2 Engineer for Paystone. This involved working with Bash, CircleCi, AWS, GCP, and Terraform.- Led a migration of all ML infrastructure to a dedicated GCP project while utilizing Terraform. facilitating their autonomy in project management while minimizing DevOps involvement post-initial configuration. --- Additionally, I delivered comprehensive training to the team, emphasizing best practices in Terraform utilization- Reworked/restructured the AWS IAM groups/users/permissions to adhere to best practices.- Unblocked billing by regularly resolving production infrastructure issues- Optimized ci/cd pipeline, shaving off 1+ minutes from each run.- Increased the velocity with which we can ship product changes by reducing the duration of our automated checks by 62%- Increased reliability by implementing an automated check against any product change which ensures the correct level of test-coverage- Increased reliability by integrating CodeCov and adding requirements for code coverage.- I leveraged Jest, along with TypeScript and JavaScript, to enhance our custom CLI by implementing a safety flag for commands, effectively safeguarding the pipeline from potential disruptions.- Increased security of our billing systems by consolidating and normalizing IAM bindings across a complex, distributed, legacy architecture

London, Ontario, Ca

Toronto, Ontario, Ca

• Leading the configuration and management of Prometheus and Grafana to monitor HDP and CDP clusters. ○ Developed and integrated Grafana and its dashboards with Prometheus. ○ Implemented node exporter for better metric tracking on our cluster servers. ○ Added Slack and email integration with Prometheus for alerting. ○ Customize bash scripts specifically for the clusters and integrate them with Prometheus for better monitoring.• Automated setup of tooling using Ansible.• Supporting Platform Operations team in troubleshooting our HDP and CDP multi-tenant clusters.• Designed, developed, and provide support for our teams CI/CD pipeline that uses Github, Jenkins, UCD, Aqua, and OpenShift.• Creating and maintaining knowledge base articles to define best practices and contribute to knowledge sharing.• Regularly troubleshoot issues related to but not limited to PAM, Active Directory (AD), Jenkins, UCD, OpenShift, Rundeck, Prometheus, and Grafana.• Took part in Amplify as a mentor.

Toronto, Ontario, Ca

Toronto, Ontario, Ca

I worked as the primary web developer for a local photographer.

London, Ontario, Ca

Freelance work.

London, Ontario, Ca

Unity 2D for mobile, using C#. Rapid game prototyping.

Computer Systems Analysis/Analyst

Diploma, Video Game Design And Development

Education record