• Serve as a coach and liaison between employees and management on general HR-related matters• Provide generalist support for critical annual processes such as year-end compensation and succession management • Handle employee relations and performance management matters • Help develop and implement strategies for building and retaining a diverse workforce • Provide support and guidance around organizational change and redesign • Partner with the recruiting organization to develop and implement recruiting strategies

• Provided thoughtful and effective coaching on people management and organizational issues• Worked alongside client groups to define workforce strategy and operational plans• Guided leadership on functional matters such as compensation design and application and performance management• Partnered with the Sales and Sales Support departments to oversee goal setting, development planning, and performance appraisals• Enhanced culture through employee discussions, exit interviews, manager feedback and employee survey results• Managed employee relations issues and guided conflict resolution

• Responsible for providing HR services (Performance Management, Recruitment, Compensation, Learning, Employee Relations) across five corporate departments• Advised C-suite how to execute HR strategies in support of business initiatives• Provided insightful analytics and recommend compensation rates to clients• Developed recruitment and succession planning strategies customized to department objectives• Provided counseling and coaching on a broad array of HR and employee relations matters• Ensured compliance with HR policies, processes and practices for entire U.S. population of 5,000+• Partnered with Payroll and Benefits teams as needed to guarantee high level of service to employees • Led annual Americas Internship ProgramHR Manager (promoted March 2011) • Provided program management, content construction and facilitation for Americas Emerging Broker Training• Responsible for content strategy and framework for C&W University (global web-based Learning Management System)• Developed learning solutions for global Corporate, Business Line and Regional specific initiatives

HR Generalist (promoted January 2008)• Supported 200+ employees with full range of HR services and programs (Recruitment, Benefits, Employee Relations, Compensation, Staff Development, Performance Management)• Supervised administrative coordinator for HR Department • Led design, implementation and evaluation of company-wide training curriculum• Consulted with senior management to tailor training to needs of 400+ employees and 10+ departments• Conducted needs analysis of entire employee population to capture training deficiencies• Procured, negotiated and managed external training consultants worth $3 million in contracts• Recruited and sourced candidates for all levels within the organization • Counseled managers and employees regarding employee relations issues, action plans and performance appraisals• Developed and managed succession plans for each department and individual employee• Structured and oversaw organization-wide mentoring program• Constructed questions, analyzed results and implemented solutions based on annual employee engagement survey• Oversaw and transmitted payroll for 400+ employees bi-weekly HR Administrator (promoted March 2007) • Created corporate-wide orientation program • Processed all FMLA and leave claims• Facilitated contract negotiations for medical and training vendors• Liaised with insurance broker to streamline new benefits programs• Managed all employee benefits including reconciliation of accounts and COBRA administration • Processed bi-weekly payroll for 350+ employees through Sage Timesheet Pro

• Performed recruitment activities such as development of advertisements and screening/interviewing • Processed payroll bi-weekly for 55+ employees through ADP PayExpert • Administered employee insurance benefit programs, COBRA and FMLA