Nicole Gockel Email & Phone Number

United States

Tempe, Arizona, United States

• Assist employees with questions relating to HR benefits via phone, chat, and Benefits inbox daily.• Provide employees with guidance as it relates to benefits offerings, the enrollment process for new hires, qualifying life events, and Open Enrollment.• Update legal notices and policies on our internal human resource intranet.• Provide training to HR on new benefits programs and changes where applicable. • Assist in Health and Welfare Open Enrollment including answering employee questions, processing enrollment events in Workday, and coordinating with the providers. • Vital benefits invoicing including weekly wires to medical and dental providers.• Coordinated with HR leadership to create purchase requisitions for new vendors and contract renewals. Monitoring progress and providing updates on approvals.• Process benefit events in Workday, communicate enrollment reminders, process retro benefit deductions with payroll.• Process manual enrollments and changes with applicable providers; monitor and update eligibility records as applicable.• Schedule meetings and coordinate logistics for benefit events.• Facilitate the onboarding and managing of new vendors including coordinating and completing the Privacy Impact Analysis, Vendor Risk Assessment, contract review, security and privacy review and any other relevant requirements.• Facilitate promoting and marketing of benefit webinars and events. Distribute employee email communications.• Submitted monthly accruals for benefits vendors to the accounting team.

Tempe, Arizona

• Provide support to the Third-Party Risk Management program by creating, managing, and closing vendor risk assessments supported with ongoing monitoring such as performance evaluations. • Engage with business owners and vendors to obtain required due diligence documentation while building relationships and providing exceptional customer service to mid-level and C-level executives.• Review of Dun & Bradstreet Finance Analytics to make determinations on outstanding vendor risks.• Collect, review, analyze and compile security and privacy documentation (ISO27001, SOC 1 and SOC 2, PCI DSS, BCP, and Cyber Security Information) to mitigate risk and impact while maintaining confidentiality.• Frequently update policies and procedures for the Third-Party Risk Management team to set and maintain organization-wide guidelines.• Build and maintain foundational relationships between internal divisions including Sourcing & Procurement, Security & Privacy, Contract Services, Information Technology, and Compliance.• Develop and maintain a SOC report review and analysis program and assist with meeting annual Sarbanes-Oxley (SOX) reporting deadlines.• Effectively review Purchase Requests as they are entered and make determinations on the need for risk review.

Phoenix, Arizona Area

• Provided prompt, accurate, and friendly customer service while assisting customers including but not limited to initial claims reporting, billing inquiries, payments, coverage questions, proof of insurance assistance, and other forms in partnership with State Farm Agents.• Cultivated relationships through honesty and expertise, maintaining a satisfied customer base.• Assisted in training classes for new hires and provided additional individual one-on-one training to increase efficiencies within the role.• Maintained confidential customer information while upholding agent/third party limitations when releasing account information.• Collaborated with analysts to improve and streamline processes and procedures.• Proficient in navigating multiple intranet programs to complete daily tasks and maintain high levels of completion.